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Question: why won't my new iPhone allow me to restore a backup

Hi all

having issues with using a backup from my old iPhone 6 to my new iPhone 7

backing up not an issue but when i go to download or use the backup to transfer all my data onto the new phone

each time i do it asked for my iCloud password and each time i enter every password I've ever used it still comes back as password incorrect

to say this is getting mildly annoying is an understatement and really don't remember transferring from one phone to another being such an issue in the past

is this something new or is it a common problem or is there a work around that I'm missing ??

any help would be greatly appreciated

iPhone 7, iOS 11.2

Posted on


Dec 13, 2017 1:12 PM in response to winks17 In response to winks17

Hello I recently had more trouble than normal not just upgrading my phone but also two others!

Are you able to get on to the screen where you select which back up file you would like then it is asking for a password? If so...

Did you encrypt the last phone with all your data with a password? If so it could be that causing the trouble for you!

Dec 13, 2017 1:12 PM

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Question: why won't my new iPhone allow me to restore a backup