Unable to connect to internet when connected to VPN

Question

Level 1

21 points

Unable to connect to internet when connected to VPN

When I connect to VPN I can't access the internet. When I try to change service order of network connections, I didn't find VPN connections in the service order list.

Open Settings -> Network -> Left pane gear -> Set Service Order ...

VPN connections are not listed in the Service order window

Version/Build:

10.13.2 (17C88)

Configuration:

MacBook Pro (Retina, 13-inch, Early 2015)

2.7 GHz Intel Core i5

8 GB 1867 MHz DDR3

Intel Iris Graphics 6100 1536 MB

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11)

Posted on Dec 13, 2017 5:21 AM

Reply

Answer 1

Dec 14, 2017 4:09 AM in response to necktwi

necktwi wrote:

Yeah read it. Connecting to a VPN doesn’t mean that the gateway should reside in VPN.

Well, it depends.

As KiltedTim said, it is quite possible that the security settings of the VPN are preventing the access.

You may want to click the "Advanced..." button and see if the box for "Send all traffic over VPN connection" is checked or not. I believe the default is for it to be checked, and maybe you want to uncheck it.

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Answer 2

tygb

Level 9

64,588 points

Dec 14, 2017 7:00 AM in response to necktwi

See some articles Connect your Mac to a VPN - Apple Support

Connect your Mac to a VPN - Apple Support

Set advanced VPN options on your Mac - Apple Support

Use verbose logging: Captures more detailed log information in your VPN session. This may be useful if you are troubleshooting a problem with your VPN connection.

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Answer 3

KiltedTim

Level 10

195,189 points

Dec 13, 2017 5:36 AM in response to necktwi

If you're using a VPN to connect to a private corporate network, they may not permit you to access to other networks while connected to the VPN. This is a fairly common security measure. Talk to your IT department.

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Answer 4

Lexiepex

Level 6

14,102 points

Dec 13, 2017 5:33 AM in response to necktwi

Settings -> Network ->Click the + sign->From the list add VPN.

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Answer 5

necktwi Author

Level 1

21 points

Dec 13, 2017 5:37 AM in response to Lexiepex

It's very clear that I've already done that. Grateful for your response but please respond only after giving a thorough reading. Don't take me wrong. It's just a productive advice.

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