Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Itunes 12 remote button missing

The questions about the remote button being missing started with version 11 in 2012 and the thread continues until 2014. None of the suggestions in those threads seem to work with version 12.


I used to use the Remote app to control Itunes on my computer, but no longer am able to. When I try to set it up, I get the four digit code to enter into Itunes by clicking the Remote icon in the upper left of Itunes, but there is no icon there.


Itunes connects successfully to my Apple TV and Denon Receiver. My phone also connects successfully to both them as well as to Itunes via the Music app although it takes a long time to download the 20,000+ tracks each time I use that.


Remote was a much simpler tool for controlling my computer.


How can the remote button be restored to Itunes 12?

iPhone 6s, Windows 10

Posted on

Reply
Question marked as Solved
Answer:
Answer:

Hi,

When you see the four digit cone on your iPhone, click on the iPhone icon in iTunes, the remote icon will appear.

Click it.

Maybe you need to connect your iPhone with USB first, that's what I did.

Posted on

Question marked as Helpful

Dec 21, 2017 10:30 AM in response to brotherhug In response to brotherhug

Hi, I have been using iTunes from the beginning also, and frankly, this is the worst it's been imo.

I have never used iTunesMatch or AppleMusic, as everything worked fine for me.

GooglePlay is not even considered here.

There are two AirportExpress, an AppleTV and an Airport TC taking care of the Wi-Fi (music) distribution around the house, sometimes they play up, but generally it works fine, specially when I can control everything from my iPhone with the RemoteApp.

On that note, did you check if your iPhone is on EXACTLY the same Wi-Fi and AppleID?

This fixed it for me, finally.


When I got home, I decided to give it another try...

Checked the Wi-Fi network iPhone was on, and it seems it had inadvertedly logged on to my "other" wi-fi network.

(All devices must be on the same wi-fi network and using the same AppleID for Remote to work, sometimes after an update, or after restarting, they will log on another previously used network if you have more that one... "e.g. Guest")

Started up iTunes on MBP and could acces the iTunes Library located on the iMac, reinstalled Remote.app on iPhone and proceeded to "add an iTunes Library" through the app's Settings, the four-digit box appeared, and on the MBP's iTunes, the Remote icon button appeared right beneath the play button, where usually the iPhone icon sits when it is connected through USB. Clicked that, filled in the four digits, and hey presto, both my iMac and MBP appeared on the iPhone app, as well as the AppleTV!

I now am able to select and control either Library... just the way I used to.


I would urge you to give it another go, I see your frustration with it, but hey, I solved mine through perseverance!

Maybe you could post screenshots, I believe your solution lies close to the one I found. Don't just give up!


grtz. TRA

There’s more to the conversation

Read all replies
Question marked as Solved

Dec 21, 2017 4:35 AM in response to brotherhug In response to brotherhug

Hi,

When you see the four digit cone on your iPhone, click on the iPhone icon in iTunes, the remote icon will appear.

Click it.

Maybe you need to connect your iPhone with USB first, that's what I did.

Dec 21, 2017 4:35 AM

Reply Helpful (2)

Dec 21, 2017 4:43 AM in response to TRATRA In response to TRATRA

Thanks for your suggestion but it did not solve my problem.


For some reason, when I clicked the "Helpful (0)" and the "This did not solve my question" to see if there were ranges, they changed to saying "Helpful (1)" and "This solved my question" and I cannot change this.


Unfortunately, your suggestion doesn't work either. I've tried all the suggestions I can find, and still do not get the remote button.


I used to use the remote with both my Apple TV and Itunes, but somewhere along the way, Apple has broken the Remote link with Itunes.

Dec 21, 2017 4:43 AM

Reply Helpful (1)

Dec 21, 2017 4:49 AM in response to brotherhug In response to brotherhug

I'm sorry my suggestion did not solve your problem.

On my part I'm struggling with the remote app as well, although I did find the way to pair (aka link) the app with iTunes, I am not able to control the library as I have done for years...

Very dissapointed, as you must be.

Here's the link to my post:

Remote.app not working anymore

Dec 21, 2017 4:49 AM

Reply Helpful

Dec 21, 2017 6:14 AM in response to TRATRA In response to TRATRA

Thanks for trying. Apparently, judging from the number of people with this problem, Apple has abandoned support for the Remote app working with Itunes.


I've used Itunes for 16 years now and have loved it, despite its continued bloating over the years. Once I started using Itunes Match and Apple Music (which I abandoned a year and a half ago) it's been downhill.


I am able to sync music to my phone like I've done with my Ipod for years, but things like Remote no longer work and trying to use my desktop through the Music app is useless. Mostly I use Google Play for music on my phone since Apple's music products don't work as well.

Dec 21, 2017 6:14 AM

Reply Helpful (1)
Question marked as Helpful

Dec 21, 2017 10:30 AM in response to brotherhug In response to brotherhug

Hi, I have been using iTunes from the beginning also, and frankly, this is the worst it's been imo.

I have never used iTunesMatch or AppleMusic, as everything worked fine for me.

GooglePlay is not even considered here.

There are two AirportExpress, an AppleTV and an Airport TC taking care of the Wi-Fi (music) distribution around the house, sometimes they play up, but generally it works fine, specially when I can control everything from my iPhone with the RemoteApp.

On that note, did you check if your iPhone is on EXACTLY the same Wi-Fi and AppleID?

This fixed it for me, finally.


When I got home, I decided to give it another try...

Checked the Wi-Fi network iPhone was on, and it seems it had inadvertedly logged on to my "other" wi-fi network.

(All devices must be on the same wi-fi network and using the same AppleID for Remote to work, sometimes after an update, or after restarting, they will log on another previously used network if you have more that one... "e.g. Guest")

Started up iTunes on MBP and could acces the iTunes Library located on the iMac, reinstalled Remote.app on iPhone and proceeded to "add an iTunes Library" through the app's Settings, the four-digit box appeared, and on the MBP's iTunes, the Remote icon button appeared right beneath the play button, where usually the iPhone icon sits when it is connected through USB. Clicked that, filled in the four digits, and hey presto, both my iMac and MBP appeared on the iPhone app, as well as the AppleTV!

I now am able to select and control either Library... just the way I used to.


I would urge you to give it another go, I see your frustration with it, but hey, I solved mine through perseverance!

Maybe you could post screenshots, I believe your solution lies close to the one I found. Don't just give up!


grtz. TRA

Dec 21, 2017 10:30 AM

Reply Helpful (2)
User profile for user: brotherhug

Question: Itunes 12 remote button missing