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Question: Why will my iPad and iPhone not find my airdrop printer but visitors can. Been through usual resets but no joy.

iPad Pro and iPhone 6 Plus can not find my airdrop printer. Other family members can find it when visiting.

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Dec 14, 2017 7:52 AM in response to widchapper In response to widchapper

Greetings widchapper,

I see that your iPad Pro and iPhone 6 Plus can't find your printer when trying to AirPrint. It's important to make sure that you can print from your devices, so I'll be happy to provide some help.

I suggest trying the steps in this support article: If you can‘t print from your Mac or iOS device , specifically:

If your printer is AirPrint-enabled

If your printer is AirPrint-enabled for printing from your Mac or iOS device, just make sure that it's connected to the same Wi-Fi network used by the Mac or iOS device.1

If you still can't print, try any of these solutions:

  • Restart your Wi-Fi router. Then restart your printer.
  • Move your printer closer to your Wi-Fi router.
  • Update your printer and Wi-Fi router with the latest firmware from the manufacturer.2
  • Update the software for your Mac or iOS device.

You can skip any of the steps that you've already tried. Let me know if you have any questions.

Cheers.

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Question marked as Helpful

Dec 14, 2017 7:52 AM in response to widchapper In response to widchapper

Greetings widchapper,

I see that your iPad Pro and iPhone 6 Plus can't find your printer when trying to AirPrint. It's important to make sure that you can print from your devices, so I'll be happy to provide some help.

I suggest trying the steps in this support article: If you can‘t print from your Mac or iOS device , specifically:

If your printer is AirPrint-enabled

If your printer is AirPrint-enabled for printing from your Mac or iOS device, just make sure that it's connected to the same Wi-Fi network used by the Mac or iOS device.1

If you still can't print, try any of these solutions:

  • Restart your Wi-Fi router. Then restart your printer.
  • Move your printer closer to your Wi-Fi router.
  • Update your printer and Wi-Fi router with the latest firmware from the manufacturer.2
  • Update the software for your Mac or iOS device.

You can skip any of the steps that you've already tried. Let me know if you have any questions.

Cheers.

Dec 14, 2017 7:52 AM

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Question: Why will my iPad and iPhone not find my airdrop printer but visitors can. Been through usual resets but no joy.