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Question: Iphone SE shutdown screen

MY iPhone SE is always showing the shutdown screen. When i'm using or when the iphone is locked, sometimes the shutdown screen appears, as if the locked button keeps pressed. Someone knows what can be?

iPhone SE, iOS 11.2

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Dec 13, 2017 12:01 PM in response to RodolfoB In response to RodolfoB

Connect to a computer and do a restore via iTunes after backing up your phone.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


If that does not fix the problem, make an appointment at the Genius Bar or at an authorized service provider to have the phone evaluated.

Dec 13, 2017 12:01 PM

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Dec 13, 2017 6:39 PM in response to RodolfoB In response to RodolfoB

Hello RodolfoB,


If you believe you're having hardware issues (from the sounds of it, that seems to be the case), I'd recommend setting up a repair for the device at http://apple.com/retail with your local Apple store. If that's not an option to you, contact AppleCare so they are able to do a mail repair for you.

Dec 13, 2017 6:39 PM

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Question: Iphone SE shutdown screen