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Level 1

9 points

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Firstly: after my subscription to Apple Music got expire and there is no money on my card to renew the subscription I found out that I won,t be able to play most of the songs I downloaded through the Apple Music individual, once I renew my subscription again then the songs will start playing. Pls how can I resolve this issues

Secondly: there is this colorDream Plus application I saw on Facebook and I installed it on my phone, after read the content on the application, I immediately un-stalled and delete it from my phone, the content said 17,900 Naira for the subscription per week, despite have deleted it from my phone, and I never use the application for a day , Apple still send me messages that my subscription to that same application was unsuccessful that I should update my billing information so that they can deduct 17,900 Naira from my account, I even have money on my card but I could,t use it to update or buy anything from my Apple store or iTunes , please how can I resolve this issues , because I can,t pay such hug amount for the application that I never use for a day or even have on my phone

Posted on Dec 13, 2017 12:45 PM

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Answer 1

Limnos

Level 10

411,121 points

Dec 13, 2017 8:05 PM in response to Mariaright

#1 AppleMusic is a subscription service. You can only play music from the service when you have an active subscription. That includes any music you may have downloaded to your computer or phone.

#2

iTunes Store: About In-App Purchases - http://support.apple.com/HT202023

If you don’t see your in-app purchases - https://support.apple.com/kb/HT204530

If you cannot resolve the problem with the developer contact Apple:

Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"

iTunes Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://ssl.apple.com/emea/support/itunes/contact.html

I am unfamiliar with the app. It may be that even opening it once caused a weekly charge to be made, even if you only opened it for 20 seconds.

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