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Question: pdf file not opening in apple mail

Unable to open a .pdf attachment in apple mail. Underneath file icon is notation,"Downloading...

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Dec 14, 2017 2:10 PM in response to Bruce Plummer In response to Bruce Plummer

Hello, Bruce Plummer.

It's my understanding that you have an attachment that's not opening in Mail. I may be able to help with this. How big is the attachment? The message you've is showing that the file is downloading which will need to be done first before it's opened. This can depend on your connections speed and the email service provider as well. I'd let it continue to download and see if it finishes. You could also help narrow down the issue by going to the email service provider web site and log in using the web browser. From there try seeing if you can download the attachment that way.

Let me know if this helps.

Thank you for using Apple Support Communities.

Cheers!

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Question marked as Helpful

Dec 14, 2017 2:10 PM in response to Bruce Plummer In response to Bruce Plummer

Hello, Bruce Plummer.

It's my understanding that you have an attachment that's not opening in Mail. I may be able to help with this. How big is the attachment? The message you've is showing that the file is downloading which will need to be done first before it's opened. This can depend on your connections speed and the email service provider as well. I'd let it continue to download and see if it finishes. You could also help narrow down the issue by going to the email service provider web site and log in using the web browser. From there try seeing if you can download the attachment that way.

Let me know if this helps.

Thank you for using Apple Support Communities.

Cheers!

Dec 14, 2017 2:10 PM

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Dec 14, 2017 2:10 PM in response to Matthew.S81 In response to Matthew.S81

Hi Matthew,


The problem was the the file never downloaded; I just had the notation "Downloading...." underneath the icon.

I've since opened Preview (10. 0) preferences and reviewed all checked boxes, ran Onyx utility, rebooted and strangely, returning to the attachment in Apple Mail, the attachment now opens. I was going to try your suggestion on downloading the attachment from the email server.

Dec 14, 2017 2:10 PM

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Question: pdf file not opening in apple mail