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pdf file not opening in apple mail

Unable to open a .pdf attachment in apple mail. Underneath file icon is notation,"Downloading...

Posted on Dec 13, 2017 2:18 PM

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Posted on Dec 14, 2017 2:10 PM

Hello, Bruce Plummer.

It's my understanding that you have an attachment that's not opening in Mail. I may be able to help with this. How big is the attachment? The message you've is showing that the file is downloading which will need to be done first before it's opened. This can depend on your connections speed and the email service provider as well. I'd let it continue to download and see if it finishes. You could also help narrow down the issue by going to the email service provider web site and log in using the web browser. From there try seeing if you can download the attachment that way.

Let me know if this helps.

Thank you for using Apple Support Communities.

Cheers!
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pdf file not opening in apple mail

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