Beats not recognized by Beats Updater

Hello,

I spent a long time with Apple Support trying to fix this issue, but we were unsuccessful.

I have Beats Solo2 headphones, and when I connect them to my computer to see if there are any updates via the Beats Updater, it says "No products plugged in".

These are the steps that I have tried so far:

Restarting the computer

Trying different USB ports

Using a different USB cable

Reinstalling Beats Updater

Resetting the headphones

Trying all steps on a different computer

Any tips on what I should do?

Thanks!