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Screen freezes mouse keeps working but doesn't click.

HI everyone!!


I'm having troubles with mi Imac/2011. I have an SSD 500 gb from where I boot and a data HDD. Suddenly the screen freezes, the mouse keep on working but unable to click. Eventually I have to stop the power and reboot. This problem becomes more and more frecuent.


In safe mode It works and it works better when i boot form the HDD


Recently I got the following Kernel running the computer from the HDD with an OX 10.8.5. In the SSD I run Sierra. Can anybody help me?


Interval Since Last Panic Report: 9629131 sec

Panics Since Last Report: 1

Anonymous UUID: 27223A43-C9CB-ADB3-C96B-BF3B3C87934E


Wed Dec 13 18:37:49 2017

panic(cpu 2 caller 0xffffff800b2b8c44): Kernel trap at 0xffffff800b2f5b50, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x000033afbb05a000, CR3: 0x000000000bf91001, CR4: 0x00000000000606e0

RAX: 0xffffff804babb288, RBX: 0x0000000000000000, RCX: 0xffffff803b4697f0, RDX: 0xf6b44e5b00000000

RSP: 0xffffff82bc7e3d90, RBP: 0xffffff82bc7e3df0, RSI: 0x0000000025000000, RDI: 0xffffff803b4697b8

R8: 0x0000000000000000, R9: 0x00000000000003ff, R10: 0xffffffffffffffff, R11: 0x00000000ffffffff

R12: 0x0000000037eee62a, R13: 0xffffff803b4697a0, R14: 0xffffff803b4697b8, R15: 0xffffff804babb268

RFL: 0x0000000000010286, RIP: 0xffffff800b2f5b50, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x000033afbb05a000, Error code: 0x0000000000000000, Fault CPU: 0x2


Backtrace (CPU 2), Frame : Return Address

0xffffff82bc7e3a30 : 0xffffff800b21d6d6

0xffffff82bc7e3aa0 : 0xffffff800b2b8c44

0xffffff82bc7e3c70 : 0xffffff800b2cf04d

0xffffff82bc7e3c90 : 0xffffff800b2f5b50

0xffffff82bc7e3df0 : 0xffffff800b50de7b

0xffffff82bc7e3ea0 : 0xffffff800b30188f

0xffffff82bc7e3ed0 : 0xffffff800b2faf87

0xffffff82bc7e3f30 : 0xffffff800b301809

0xffffff82bc7e3f50 : 0xffffff800b5e986a

0xffffff82bc7e3fb0 : 0xffffff800b2cf8a3


BSD process name corresponding to current thread: launchd


Mac OS version:

12F2560


Kernel version:

Darwin Kernel Version 12.6.0: Wed Mar 18 16:23:48 PDT 2015; root:xnu-2050.48.19~1/RELEASE_X86_64

Kernel UUID: 3E1B7058-5CFD-38F3-8B25-4CCD9B29F764

Kernel slide: 0x000000000b000000

Kernel text base: 0xffffff800b200000

System model name: iMac12,2 (Mac-942B59F58194171B)


System uptime in nanoseconds: 1442440986530

last loaded kext at 26284286992: com.apple.driver.AppleBluetoothHIDKeyboard 170.2.4 (addr 0xffffff7f8d090000, size 24576)

last unloaded kext at 96955694399: com.apple.driver.AppleUSBUHCI 621.4.0 (addr 0xffffff7f8bb29000, size 65536)

loaded kexts:

  1. com.apple.driver.AppleBluetoothMultitouch 75.19
  2. com.apple.driver.AudioAUUC 1.60
  3. com.apple.iokit.IOBluetoothSerialManager 4.1.7f6
  4. com.apple.driver.AGPM 100.13.14
  5. com.apple.filesystems.autofs 3.0
  6. com.apple.driver.AppleMikeyHIDDriver 124
  7. com.apple.driver.AppleHWSensor 1.9.5d0
  8. com.apple.driver.AppleHDA 2.4.7fc4
  9. com.apple.driver.AppleUpstreamUserClient 3.5.12
  10. com.apple.driver.AppleMikeyDriver 2.4.7fc4
  11. com.apple.kext.AMDFramebuffer 8.1.6
  12. com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f6
  13. com.apple.iokit.IOUserEthernet 1.0.0d1
  14. com.apple.Dont_Steal_Mac_OS_X 7.0.0
  15. com.apple.driver.ApplePolicyControl 3.4.5
  16. com.apple.driver.AppleSMCPDRC 1.0.0
  17. com.apple.driver.AppleSMBusPCI 1.0.11d1
  18. com.apple.driver.AppleSMCLMU 2.0.3d0
  19. com.apple.driver.AppleLPC 1.6.3
  20. com.apple.ATIRadeonX2000 8.1.6
  21. com.apple.driver.AppleBacklight 170.3.5
  22. com.apple.driver.AppleIntelHD3000Graphics 8.1.6
  23. com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
  24. com.apple.driver.AppleMCCSControl 1.1.11
  25. com.apple.driver.AppleIntelSNBGraphicsFB 8.1.6
  26. com.apple.driver.AppleIRController 320.15
  27. com.apple.driver.AppleUSBCardReader 3.3.1
  28. com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
  29. com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
  30. com.apple.BootCache 34
  31. com.apple.driver.XsanFilter 404
  32. com.apple.iokit.IOAHCIBlockStorage 2.3.5
  33. com.apple.driver.AppleUSBHub 635.4.0
  34. com.apple.driver.AppleFWOHCI 4.9.9
  35. com.apple.iokit.AppleBCM5701Ethernet 3.6.2b4
  36. com.apple.driver.AppleAHCIPort 2.6.6
  37. com.apple.driver.AirPort.Atheros40 600.72.2
  38. com.apple.driver.AppleUSBEHCI 621.4.6
  39. com.apple.driver.AppleACPIButtons 1.8
  40. com.apple.driver.AppleRTC 1.5
  41. com.apple.driver.AppleHPET 1.8
  42. com.apple.driver.AppleSMBIOS 1.9
  43. com.apple.driver.AppleACPIEC 1.8
  44. com.apple.driver.AppleAPIC 1.7
  45. com.apple.driver.AppleIntelCPUPowerManagementClient 214.0.0
  46. com.apple.nke.applicationfirewall 4.0.39
  47. com.apple.security.quarantine 2.1
  48. com.apple.driver.AppleIntelCPUPowerManagement 214.0.0
  49. com.apple.driver.AppleBluetoothHIDKeyboard 170.2.4
  50. com.apple.driver.AppleHIDKeyboard 170.2.4
  51. com.apple.driver.IOBluetoothHIDDriver 4.1.7f6
  52. com.apple.driver.AppleMultitouchDriver 237.4
  53. com.apple.iokit.IOSerialFamily 10.0.6
  54. com.apple.kext.triggers 1.0
  55. com.apple.driver.DspFuncLib 2.4.7fc4
  56. com.apple.iokit.IOAudioFamily 1.9.2fc7
  57. com.apple.kext.OSvKernDSPLib 1.12
  58. com.apple.iokit.IOFireWireIP 2.2.5
  59. com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f6
  60. com.apple.iokit.IOSurface 86.0.5
  61. com.apple.iokit.IOBluetoothFamily 4.1.7f6
  62. com.apple.driver.AppleHDAController 2.4.7fc4
  63. com.apple.iokit.IOHDAFamily 2.4.7fc4
  64. com.apple.driver.AppleThunderboltEDMSink 1.2.0
  65. com.apple.driver.AppleGraphicsControl 3.4.5
  66. com.apple.driver.AppleBacklightExpert 1.0.4
  67. com.apple.kext.AMD4800Controller 8.1.6
  68. com.apple.kext.AMDSupport 8.1.6
  69. com.apple.driver.AppleSMC 3.1.5d4
  70. com.apple.driver.IOPlatformPluginLegacy 1.0.0
  71. com.apple.driver.IOPlatformPluginFamily 5.4.1d13
  72. com.apple.driver.AppleSMBusController 1.0.11d1
  73. com.apple.iokit.IONDRVSupport 2.3.7
  74. com.apple.iokit.IOGraphicsFamily 2.3.7
  75. com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
  76. com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
  77. com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
  78. com.apple.driver.AppleThunderboltPCIDownAdapter 1.3.2
  79. com.apple.iokit.IOUSBHIDDriver 623.4.0
  80. com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.6
  81. com.apple.iokit.IOUSBMassStorageClass 3.5.2
  82. com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6
  83. com.apple.driver.AppleUSBMergeNub 621.4.6
  84. com.apple.driver.AppleUSBComposite 621.4.0
  85. com.apple.driver.AppleThunderboltNHI 1.9.2
  86. com.apple.iokit.IOThunderboltFamily 2.7.7
  87. com.apple.iokit.IOUSBUserClient 630.4.4
  88. com.apple.iokit.IOFireWireFamily 4.5.5
  89. com.apple.iokit.IOEthernetAVBController 1.0.2b1
  90. com.apple.iokit.IOAHCIFamily 2.5.1
  91. com.apple.iokit.IO80211Family 530.5
  92. com.apple.iokit.IONetworkingFamily 3.0
  93. com.apple.iokit.IOUSBFamily 635.4.0
  94. com.apple.driver.AppleEFINVRAM 2.0
  95. com.apple.driver.AppleEFIRuntime 2.0
  96. com.apple.iokit.IOHIDFamily 1.8.1
  97. com.apple.iokit.IOSMBusFamily 1.1
  98. com.apple.security.sandbox 220.4
  99. com.apple.kext.AppleMatch 1.0.0d1
  100. com.apple.security.TMSafetyNet 7
  101. com.apple.driver.DiskImages 346
  102. com.apple.iokit.IOStorageFamily 1.8
  103. com.apple.driver.AppleKeyStore 28.21
  104. com.apple.driver.AppleACPIPlatform 1.8
  105. com.apple.iokit.IOPCIFamily 2.8
  106. com.apple.iokit.IOACPIFamily 1.4
  107. com.apple.kec.corecrypto 1.0

Model: iMac12,2, BootROM IM121.0047.B29, 4 processors, Intel Core i5, 2.7 GHz, 24 GB, SMC 1.72f1

Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x0000, 0x202020202020202020202020202020202020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x0000, 0x202020202020202020202020202020202020

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0000, 0x000000000000000000000000000000000000

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0000, 0x000000000000000000000000000000000000

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2P

Bluetooth: Version 6.1.7f5 15859, 3 service, 21 devices, 3 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: TOSHIBA DT01ACA200, 2 TB

Serial ATA Device: Samsung SSD 850 EVO 500GB, 500,11 GB

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: USB OPTICAL MOUSE, 0x0000, 0x3825, 0xfa130000 / 8

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3

Posted on Dec 13, 2017 2:24 PM

Reply
1 reply

Dec 13, 2017 2:30 PM in response to Dariope

Do you use any third party RAM in your computer, if so what brand did you install?


If you do not use any third party RAM please follow the instructions below:


Please post an EtreCheckreport of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it as your reply to this post.

Screen freezes mouse keeps working but doesn't click.

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