Cannot launch or remove iTunes from Mac High Sierra

Question

Cannot launch or remove iTunes from Mac High Sierra

Recently, I cannot launch iTunes from my mac with the following error log.

What I have tried as below, all failed:

When I follow the steps suggested by the community to completely uninstall iTunes, I got error that Operation not allowed by executing the command: sudo rm -fr /Applications/iTunes.app with Administrator authority or even root authority.
remove all login items
Using another account to start iTunes.
Start from Safe-mode to launch iTunes.
Change permission by clicking Get Info., then change privilege Read & Write to everyone after unlocking the bottom-right icon on the iTunes.app info window. error: "The operation can’t be completed because you don’t have the necessary permission." Seems that I've tried all options to recover iTunes but failed. Pls kindly help!

Process: iTunes [725]

Path: /Applications/iTunes.app/Contents/MacOS/iTunes

Identifier: com.apple.iTunes

Version: 12.7.2 (12.7.2)

Build Info: iTunes-1200012007002058~2

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: iTunes [725]

User ID: 502

Date/Time: 2017-12-14 02:24:05.368 +0800

OS Version: Mac OS X 10.13.2 (17C88)

Report Version: 12

Anonymous UUID: 4D2BA27F-7F28-5033-A919-C48D9EF85478

Time Awake Since Boot: 300 seconds

System Integrity Protection: enabled

Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000040

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

VM Regions Near 0x40:

-->

__TEXT 0000000101488000-0000000102c82000 [ 24.0M] r-x/rwx SM=COW . [/Applications/iTunes.app/Contents/MacOS/iTunes]

iMac, macOS High Sierra (10.13.2)

Posted on Dec 13, 2017 6:18 PM

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Answer 1

Best reply

convolution88 Author

Level 1

5 points

Dec 27, 2017 7:17 PM in response to convolution88

After numerous try & errors, it was solved by the following step:

Finder -> Applications -> iTunes.app
right click -> Get Info -> expand Sharing & Permissions
click bottom right lock icon and unlock it by inputing admin password
click system under Sharing & Permissions
click the wheel icon at the bottom, select "Make system the owner"
reinstall latest version of iTunes

Don't know why it works, but previously when I tried uninstalled and/or reinstalled iTunes without step 5 above, it all failed to make iTunes open.

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Answer 2

Dec 16, 2017 11:14 PM in response to richard grant

Reinstalled several times, but nothing changed!

Tried uninstall completely iTunes, but cannot change the read/write rights! Only appeared:

The operation can’t be completed because you don’t have the necessary permission.

Even tried using terminal with root authority to delete iTune.app directory, but appeared:

"Operation not permitted."

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Answer 3

Dec 17, 2017 9:11 PM in response to convolution88

Seems that every suggestion I could find on the web cannot help including reinstall, complete uninstall, boot to safe mode, etc..... how can I back up my iPhone now provided that I cannot open iTunes on my Mac?

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Answer 4

Dec 14, 2017 8:06 AM in response to convolution88

I would try reinstalling iTunes using the installer package from here:

iTunes - Download iTunes Now - Apple

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Answer 5

Dec 26, 2017 2:03 PM in response to richard grant

Anyone has idea on whether it's an iTunes bug that I've to wait for a fix, or actually it cannot be solved and I need to use other backup software for iOS on my Mac? I cannot backup my iPhone now.

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