iTunes 12.7.2.60 is out - CD Burning Issue Still Present

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Level 1

72 points

iTunes 12.7.2.60 is out - CD Burning Issue Still Present

Hi, was working on Microsoft updates on my various computers (what do you expect from a retired server administrator where server patching was one of my main job duties) and Apple Software Update popped up reporting a new version of iTunes and iCloud for Windows.

Just finished completed the install - the new iTunes version is 12.7.2.60. Immediately tried burning a playlist to CD hoping that this new release resolved the issue. SIGH!!

Don't know what they fixed in 12.7.2.60 but the CD burning issue wasn't one of the issues they addressed. Can someone try this out themselves and if they get the same result contact Apple Support? Have something else I need to work on tonight and first thing tomorrow morning so won't be until midday on Thursday that I'll be able to call Apple Support?

Thanks.

null-OTHER, Windows 10

Posted on Dec 13, 2017 6:27 PM

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Answer 1

turingtest2

Level 10

272,707 points

Jan 23, 2018 1:57 AM in response to bertfromkennewick

There would appear to be a general issue burning from iTunes 12.7.2.x for Windows.

A workaround is to uninstall iTunes then download and install one of the following as appropriate directly from Apple’s secure servers:

iTunes 12.7.1.14 for Windows (32-bit) - iTunesSetup.exe (2017-10-30)
iTunes 12.7.1.14 for Windows (64-bit) - iTunes64Setup.exe (2017-10-30)

You could also try burning at 1x or 2x speed which has worked for some, but doesn't address an issue some users have where the wrong playlist is burnt.

tt2

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Answer 2

turingtest2

Level 10

272,707 points

Dec 15, 2017 1:53 PM in response to Marvinssoul01@

While you're waiting for this issue to be fixed you might consider reinstalling iTunes 12.7.1.14. See the iTunes installers section of Troubleshooting issues with iTunes for Windows updates. Also has roll back instructions for reverting your database if needed.

tt2

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Answer 3

Dec 14, 2017 9:34 AM in response to RogerBat

When you start the burn do you get a message "deleting disc burn" or something similar and is the drive then locked until a reboot? I had this problem with 12.7.2.58 yesterday. Ended up deleting all apple programs along with all of the apple services that were running. Then rebooted and verified that the the programs really were deleted and that no apple services were running. At that point I reloaded 12.1.3.6 and opted out of automatic updates. It works fine although burns slower. I tried reloading 12.4.3.1 first but it did not work, although I might not have got all of the services deleted before trying to load and run it. At this point I'm waiting for an update that someone verifies has fixed this bug.

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Answer 4

RogerBat Author

Level 1

72 points

Dec 14, 2017 9:13 PM in response to turingtest2

Hi, wanted to let you know that I just finished up an extended call with Apple Support (was escalated to one of the Senior members of their team) which included sending him an e-mail with a detailed outline of the issues that so many of us have encountered and a "snapshot" of the error message that we are getting when we attempt to burn a playlist to blank CDR media.

His shift ends shortly but will follow up with him tomorrow afternoon when he starts his next shift (have his phone number and extension) to see if he gets anything back from engineering or other staff after they review the information I sent him.

RogerBat

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Answer 5

Asongs

Level 1

4 points

Dec 15, 2017 12:14 PM in response to RogerBat

Same thing happen to me. Had version 12.7.2 and kept getting error message 0x80004005. It would get half way through burn the cd and just stop and kick the disk out. Called Apple support was on the phone for an hour and couldn't resolve issue over the phone. Next day had an update version available 12.7.2.60. Great! Downloaded the update and went to burn a cd, same error message, nothing changed. Wasted 5 cds already. Apple should test the updates before releasing them.

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Answer 6

turingtest2

Level 10

272,707 points

Dec 19, 2017 3:30 PM in response to rebafan15

Unfortunately not. Use Feedback - iTunes - Apple to let Apple know about the issue. Presumably the more users that are affected the more impetus there is on them to resolve it.

tt2

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Answer 7

turingtest2

Level 10

272,707 points

Jan 23, 2018 4:05 PM in response to turingtest2

iTunes 12.7.3.46 for Windows has been released which appears to burn CDs normally.

It can be downloaded from https://www.apple.com/itunes/download/.

tt2

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Answer 8

turingtest2

Level 10

272,707 points

Dec 14, 2017 11:43 AM in response to RogerBat

Wasn't the audiobooks grouping issue either. 😕

tt2

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Answer 9

Dec 15, 2017 1:30 PM in response to Asongs

exact same problem for me , updated to 12.7.2 and get that same error message , bet there is no issue with buying songs from the store! hope they sort this quickly

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Answer 10

Dec 19, 2017 10:18 AM in response to turingtest2

Any word on how long this might take? Getting annoyed. Especially annoyed that I also had extreme trouble resetting my apple ID password just to post here.

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