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Question: Yesterday closed Watch move ring after a walk it suggested. Today in history it shows 34 calories short, breaking my month long streak. im sad and distristful - how can it “unclose” and be uneditable?

Yesterday closed Watch move ring after a walk it suggested. Today in history it shows 34 calories short, breaking my month long streak. im sad and distristful - how can it “unclose” and be uneditable?

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Dec 14, 2017 3:35 AM in response to dcatlin In response to dcatlin

Hi


Whilst I'm afraid that I can't say why that happened, the following steps may help to prevent it from happening again:


If you have not yet done so, update your iPhone and Apple Watch to the latest compatible software versions, starting with your iPhone:


If you are sharing an Apple ID with another user, then stop doing so.

  • For Activity tracking and reporting and various other features and services to work as intended, each person should each have a separate Apple ID and be signed in accordingly on their own devices.


If you are using any third-party fitness tracking, sleep tracking and/or heart rate tracking apps, then:

  • Check within those apps on your Apple Watch for any active or paused sessions and, if you find any, end them from within the app on your watch.
  • Check the developers' support resources and/or contact the developers to check for any known issues affecting how data is shared to the Health app on your iPhone.
  • If in doubt, consider removing any such third-party apps from your Apple Watch and/or iPhone.


Close certain apps and then restart (normally) both your iPhone and your Apple Watch:


If the issue persists, next unpair and re-pair your Apple Watch:


If the issue then persists, I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


Dec 14, 2017 3:35 AM

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Question: Yesterday closed Watch move ring after a walk it suggested. Today in history it shows 34 calories short, breaking my month long streak. im sad and distristful - how can it “unclose” and be uneditable?