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Question: I cant see the download button or my purchases in my Windows Itunes App

I have reinstalled and tried different internet but I can't see my movies on my purchased tabs in my desktop app

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Dec 14, 2017 3:26 PM in response to AppleCore32 In response to AppleCore32

Hi there AppleCore32.

Thanks for joining us at the Apple Support Communities. It sounds like you can't see purchases in iTunes. It sounds like you've done some good troubleshooting by trying different internet sources. I'm happy to help you out tonight.

It sounds like you can't connect to the iTunes Store. Follow the steps in this article to verify or rule that out.

If you can‘t connect to the iTunes Store, iBooks Store, or App Store


Let me know if this resolves you being able to see purchases in iTunes.

Best wishes.

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Question marked as Helpful

Dec 14, 2017 3:26 PM in response to AppleCore32 In response to AppleCore32

Hi there AppleCore32.

Thanks for joining us at the Apple Support Communities. It sounds like you can't see purchases in iTunes. It sounds like you've done some good troubleshooting by trying different internet sources. I'm happy to help you out tonight.

It sounds like you can't connect to the iTunes Store. Follow the steps in this article to verify or rule that out.

If you can‘t connect to the iTunes Store, iBooks Store, or App Store


Let me know if this resolves you being able to see purchases in iTunes.

Best wishes.

Dec 14, 2017 3:26 PM

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Question: I cant see the download button or my purchases in my Windows Itunes App