Charging issues with new USB c charger

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Level 1

4 points

Charging issues with new USB c charger

I just bought a brand new macbook pro with a USB c charging cord. First night I plugged it in and it doesn't charge at all, but the power hasn't gone done, I thought maybe it was me. Second night, I plug it in and make sure its connected and go to sleep, when I wake up it's only half way charged. Right now, I finally have it plugged in and its charging but I notice the charger is bottom heavy and doesn't seem to fit properly in the outlet. Does anyone have any other solutions. Also, I don't like that they removed the extension that we used to get with the cord.

MacBook Pro TouchBar and Touch ID, iOS 10.3

Posted on Dec 13, 2017 6:46 PM

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Answer 1

K Shaffer

Level 7

34,996 points

Dec 14, 2017 1:42 AM in response to agrace70

MacBook Pro - Official Apple Support

Connect with Thunderbolt 3 on your new MacBook Pro

MacBook Pro models introduced in 2016 feature Thunderbolt 3 (USB-C) ports that

let you connect devices and displays, charge your computer, and provide power to

connected devices— all through one simple, compact USB-C connector.

• Learn about Thunderbolt 3

{..Not all cables that have a USB-C connector deliver the same levels of performance or power

delivery. ~ Be sure to choose a cable that meets the requirements for your external devices..}

• All the adapters you need to buy for the MacBook Pro with Thunderbolt 3 | Macworld

https://www.macworld.com/article/3136583/macbook-accessories/macbook-pro-thunder bolt-3-adapter-guide...

The extension cable for Apple power adapter had been included; you may get one from

an Apple Store, an Authorized Apple Service Provider, or some online reseller of Macs.

OWC has the correct cable; or a reasonable facsimile. Check before buying, for correct part.

Note: 6' Power Cable not included (available separately)

1.8 Meter (72") Apple Genuine AC Power Cable. Bulk Packaged - OWC

In any event...

Good luck & happy computing! 🙂

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Answer 2

K Shaffer

Level 7

34,996 points

Dec 14, 2017 1:55 AM in response to K Shaffer

PS: You may try each item in these instructions, up to and if necessary, the actual Reset:

• How to reset the System Management Controller (SMC) on your Mac - Apple Support

And see about scheduling an appointment with an Apple store Genius; or a product

specialist at an Authorized Apple Service Provider to have the new MacBook/Pro &

its power adapter (and connecting cable) evaluated. Could be something isn't right.

• Genius Bar Reservation and Apple Support Options - Apple

Hard to see it here, but I've had nothing but troubles with trying to edit. There is a narrow

window of time opportunity to add, correct, or edit content; with slow internet.. (Scream!)

Good luck in any event...! 🙂

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