I just installed updates on my iMac and now my magic mouse does not swipe or scroll
I just installed updates on my iMac and now my magic mouse does not swipe or scroll
IMAC (RETINA 5K, 27-INCH, LATE 2015), iOS 11.2.1
User profile for user:
CarlAVII
User level:
Community Specialist
Hello raycastile,
Thanks for asking the Apple Support Communities for help with your iMac and your Magic Mouse. I am happy to look at this with you.
First, please check the settings in System Preferences > Mouse. If everything is set up properly, please deselect them, then restart your Mac. Click the Apple > Restart.
Once it comes back up, go to System Preferences > Mouse, and re-select your choices and test.
If you still have issues, is it working properly in safe mode or a test user? Safe mode will tell us if the issue is related to a startup item or plugins, and sometimes is all that is necessary to correct some problems.
When you boot to safe mode, log in to your account and check if the issue is also occurring in safe mode or not. Use this article for the steps to get into safe mode: Use safe mode to isolate issues with your Mac
If everything is working properly in safe mode, but then is not working after you restart the Mac, please check the section titled "If an issue doesn't happen in safe mode" for the next troubleshooting steps.
If the issue is also happening in safe mode, then move on to see if this problem occurs in another test administrator user account on your Mac. A test user will let us know if the issue is isolated to your account, or system wide. Please check this help article: How to test an issue in another user account on your Mac
After you are done testing, please check the section related to results, titled "If the issue happens in the other account" or "If the issue doesn't happen in the other account".
Thanks again and have a great rest of your day.
Thanks for asking the Apple Support Communities for help with your iMac and your Magic Mouse. I am happy to look at this with you.
First, please check the settings in System Preferences > Mouse. If everything is set up properly, please deselect them, then restart your Mac. Click the Apple > Restart.
Once it comes back up, go to System Preferences > Mouse, and re-select your choices and test.
If you still have issues, is it working properly in safe mode or a test user? Safe mode will tell us if the issue is related to a startup item or plugins, and sometimes is all that is necessary to correct some problems.
When you boot to safe mode, log in to your account and check if the issue is also occurring in safe mode or not. Use this article for the steps to get into safe mode: Use safe mode to isolate issues with your Mac
If everything is working properly in safe mode, but then is not working after you restart the Mac, please check the section titled "If an issue doesn't happen in safe mode" for the next troubleshooting steps.
If the issue is also happening in safe mode, then move on to see if this problem occurs in another test administrator user account on your Mac. A test user will let us know if the issue is isolated to your account, or system wide. Please check this help article: How to test an issue in another user account on your Mac
After you are done testing, please check the section related to results, titled "If the issue happens in the other account" or "If the issue doesn't happen in the other account".
Thanks again and have a great rest of your day.