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Question: Unable to Download Ringtone. Have receipt.

I downloaded a Ringtone for my sister awhile ago but I'm unable to use it anymore. I have the receipt and proof of purchase, but it won't pull up in my Purchased section in the ITunes store. I don't want to have to spend the money to buy it twice.

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Dec 14, 2017 3:40 AM in response to Wobblez In response to Wobblez

If the tone is still in the store and the phone is on iOS 11 : Use tones and ringtones on your iPhone, iPad, or iPod touch - Apple Support

With iOS 11, you can redownload purchased tones that you bought using your Apple ID.

Go to Settings > Sounds & Haptics, then tap on any sound. At the top of the page, tap Download All Purchased Tones to check for any previously purchased tones not currently downloaded to your device. You might not see this option if you've already redownloaded your purchased tones or if you haven't purchased any tones.

You might not be able to redownload some previously purchased tones.

Dec 14, 2017 3:40 AM

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Dec 14, 2017 2:44 PM in response to King_Penguin In response to King_Penguin

It doesn't even show up in the ITunes store, but the producer does. I don't think it's right that I'd spend the amount I did just for it to get taken off the store and have me lose it. Why would I have purchased it in the first place and do I get a refund?

Dec 14, 2017 2:44 PM

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User profile for user: Wobblez

Question: Unable to Download Ringtone. Have receipt.