Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly. Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly. No FireWire (IEEE 1394)

Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)

FUJITSU TH550

iTunes 12.7.2.58

FairPlay 2.13.16

iPod Updater Library 12.0

Apple Mobile Device 11.0.2.4

Apple Mobile Device Driver not found.

Bonjour 3.0.0.2 (765.20)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iCloud for Windows 7.1.0.34



iTunes Serial Number 000000007B0DE55C



Current user is an administrator.

The current local date and time is 2017-12-14 19:58:04.

iTunes is not running in safe mode.

WebKit accelerated compositing is disabled.

HDCP is not supported.

Core Media is not supported. (16002)



Video Display Information



(Standard display types), Standard VGA Graphics Adapter



**** Runtime Libraries ****



c:\windows\system32\msvcp140.dll: 14.10.25008.0

c:\windows\system32\vcruntime140.dll: 14.10.25008.0

c:\program files\itunes\ucrtbase.dll: 10.0.10586.212

c:\windows\system32\msvcp100.dll: 10.0.40219.325

c:\windows\system32\msvcr100.dll: 10.0.40219.325

c:\windows\system32\msvcr120.dll: 12.0.21005.1

c:\windows\system32\msvcp120.dll: 12.0.21005.1



**** External Plug-ins Information ****



No external plug-ins installed.



Bonjour service 3.0.0.2 (765.20) is currently running.

**** Network Connectivity Tests ****



Network Adapter Information



Adapter Name: {9AF3FE2D-7E03-412D-B961-CA48407B5DB3}

Description: Microsoft Virtual WiFi Miniport Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 1 07:00:00 1970



Lease Expires: Thu Jan 1 07:00:00 1970



DNS Servers:



Adapter Name: {CB9BC3A9-AEDC-4847-B71D-38C79A31B614}

Description: Realtek PCIe GBE Family Controller

IP Address: 172.16.8.20

Subnet Mask: 255.255.255.192

Default Gateway: 172.16.8.1

DHCP Enabled: Yes

DHCP Server: 172.16.8.1

Lease Obtained: Thu Dec 14 19:57:04 2017



Lease Expires: Thu Jan 1 07:00:00 1970



DNS Servers: 172.16.8.1



Adapter Name: {FE029C43-616E-4A40-BF66-FB285854D3F7}

Description: Bluetooth Device (Personal Area Network)

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 1 07:00:00 1970



Lease Expires: Thu Jan 1 07:00:00 1970



DNS Servers:



Adapter Name: {3662A7A2-38C9-450D-842D-CF6600386338}

Description: Atheros AR9287 Wireless Network Adapter

IP Address: 172.16.11.99

Subnet Mask: 255.255.254.0

Default Gateway: 172.16.10.1

DHCP Enabled: Yes

DHCP Server: 172.16.10.1

Lease Obtained: Thu Dec 14 19:52:45 2017



Lease Expires: Thu Jan 1 07:00:00 1970



DNS Servers: 172.16.10.1

172.16.2.1

172.16.14.1



Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: Yes



Firewall Information



Windows Firewall is on.

iTunes is enabled in Windows Firewall.



Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2017-12-14 19:57:36.





**** Device Connectivity Tests ****



iPodService 12.7.2.58 (x64) is currently running.

iTunesHelper 12.7.2.58 is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently running.



Universal Serial Bus Controllers:



Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.

Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.



No FireWire (IEEE 1394) Host Controller found.



**** Device Sync Tests ****



No iPod, iPhone, or iPad found.

Posted on

Reply
User profile for user: taufikfromdepolarize

Question: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly. Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly. No FireWire (IEEE 1394)