10.13.2 stability

Question

Level 1

6 points

10.13.2 stability

Since updating to 10.13.2, I have experienced a rash of random, often fatal (meaning a hard reboot is required to recover), stability errors. There is no discernable pattern, but applications will randomly hang, giving the spinning beach ball and/or the 'Application Not Responding' error, with the only remedy being 'force quit'. Often, force quitting will close the app, but when reopened, the exact same behavior occurs - AND this 'application not responding' thing seems to 'leak' to other apps, as well, with the other apps experiencing the same hangs. When this happens, the only way to restore the system to a usable state is to reboot it - usually forcing it by powering down. There is no 'usual' app(s) that this happens to - it randomly occurs to any of the various apps that are open - the worst being Finder. When this happens to Finder, the only course of action is a reboot - the system locks itself up so well on these occurrences, nothing else can be done. After a forced shutdown/reboot, the system seems to realize there was a problem, as upon restart, I'm given the 'You seem to have restarted due to a problem' dialog box. However, this does to seem to generate any additional reporting activities. I have been (or at least tried to be) patient and use due diligence to wait a period of time to see if it recovers (up to 30 minutes), but I've yet to have it do so. Of course, the more often this occurs, the less patience I have for waiting. I believe the longest period I've been able to go without this issue raising it's head is about 72 hours,

The apps being affected are apps that I routinely use and with which I rarely had issues prior to the update - the beginning of this new issue can definitively be tied to the install date of the update.

Any ideas on how to address/effectively troubleshoot?

iMac (21.5-inch, Late 2012)

Processor 2.9 GHz Intel Core i5

Memory 8 GB 1600 MHz DDR3

1TB HD (Capacity 998.97 GB; Available 512.91GB)

Graphics NVIDIA GeForce GT 650M 512 MB

macOS High Sierra Version 10.13.2

iMac (21.5-inch, Late 2012), macOS High Sierra (10.13.2), Processor 2.9 GHz Intel Core i5 Me

Posted on Dec 14, 2017 6:55 AM

Reply

Answer 1

Best reply

bm13259

Level 1

4 points

Jan 3, 2018 7:10 AM in response to dechief4

I am also having this issue. Finder will lock up while moving folders, copying, or even simply creating a new folder and trying to name it. Once finder locks up, other programs will one-by-one start freezing. After I try to relaunch Finder, it closes and does not allow me to reopen it. I am only left with the option of 'restarting' the computer.

I've noticed it's also not just Finder causing these issues. It has also happened when solely using other programs, which puts me into the same loop of the beachball/not responding message 'leaking' to all of my other programs.

Restarting does not even work. It takes me to a fake black screen and I am forced to do a hard shut off, by holding the power button, then turning the computer back on.

These problems happened all day yesterday, and are already starting today. How is anyone supposed to get any work done!?

Reply

Answer 2

chuck_3rd

Community Specialist

Dec 14, 2017 7:38 PM in response to dechief4

Hello dechief4,

Thanks for asking the Apple Support Communities for help with your Mac. I am happy to check this out with you.

I first recommend seeing if the same issue occurs in safe mode and a test user. Safe mode will tell us if the issue is related to a startup item or plugins, and sometimes is all that is necessary to correct some problems.

When you boot to safe mode, log in to your account and check if the issue is also occurring in safe mode or not. Use this article for the steps to get into safe mode: Use safe mode to isolate issues with your Mac

If everything is working properly in safe mode, but then is not working after you restart the Mac, please check the section titled "If an issue doesn't happen in safe mode" for the next troubleshooting steps.

If the issue is also happening in safe mode, then move on to see if this problem occurs in an unmodified test administrator user account on your Mac. A test user will let us know if the issue is isolated to your account, or system wide. Please check this help article: How to test an issue in another user account on your Mac

After you are done testing, please check the section related to results, titled "If the issue happens in the other account" or "If the issue doesn't happen in the other account".

Thanks again and have a great rest of your day.

Reply

Answer 3

Eau Rouge

Level 8

42,554 points

Dec 14, 2017 8:56 PM in response to dechief4

Have you tried downloading and then installing the Combo update it will reset some system files and caches and may help with your situation. macOS High Sierra 10.13.2 Combo Update

Or you could download and run this, http://etrecheck.com/ often recommended as a diagnostic tool, once downloaded run the app and then post the report back here, no personal information is disclosed in the report.

Reply

Answer 4

dechief4 Author

Level 1

6 points

Jan 12, 2018 8:33 AM in response to dechief4

FWIW - I've resisted updating to be fairly sure the solution I chose worked. As far as I can tell, booting my iMac into safe mode, allowing the safe mode boot process to complete its tasks and then restarting normally has fixed the issues I was experiencing. To the other users who have posted similar problems, may I humbly suggest you, too, try this rather simple step to see if it provides any relief for you. YMMV

Start your Mac
Press and hold the Shift key
The Apple logo should appear
When the login window appears release the shift key and log in
You may be required to log in twice if you have FileVault turned on

Reply

Answer 5

dechief4 Author

Level 1

6 points

Dec 16, 2017 6:14 AM in response to Eau Rouge

I ran etrecheck twice. One in Normal mode and once in Safe mode. Unfortunately, I'm not sure exactly what it is trying to tell me. Maybe you can figure it out ;-)...

Normal Mode:

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-15 14:49:23

Download EtreCheck from https://etrecheck.com

Runtime: 2:55

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Beachballing

Description:

Random hangs with veracious applications not responding

Hardware Information: ⓘ

iMac (21.5-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,1

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless:
en1: Unknown

iCloud Quota: 36.29 GB available

Video Information: ⓘ

NVIDIA GeForce GT 650M - VRAM: 512 MB

iMac 1920 x 1080

Disk Information: ⓘ

ST1000LX001-1EM164 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

(disk0s2) <not mounted>
[CoreStorage Container]: 999.35 GB

Recovery HD (disk0s3 - HFS+) <not mounted>
[Recovery]: 650 MB

USB Information: ⓘ

USB20Bus

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

USB 2.0 Hub [MTT]

Generic Mass Storage Device

American Power Conversion Back-UPS ES 750G FW:908.W4 .D USB FW:W4

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB30Bus

ioSafe G3

G3 disk2: (3 TB)

(disk2s1) <not mounted>
[EFI]: 315 MB

(disk2s2) <not mounted>
[CoreStorage Container]: 3.00 TB

Boot OS X (disk2s3 - Journaled HFS+) <not mounted> : 134 MB

Apple Inc. MacBook Air SuperDrive

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

[redacted] (disk1 - Journaled HFS+) /
[Startup]: 998.98 GB (499.45 GB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk0s2 999.35 GB Online

TimeMachine (disk5 - Journaled HFS+) /Volumes/TimeMachine : 3.00 TB (2.58 TB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk2s2 3.00 TB Online

System Software: ⓘ

macOS High Sierra
10.13.2 (17C88) - Time since boot: about one day

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/Plantronics Hub.app

[not loaded] com.plantronics.driver.PlantronicsDriverShield (4.3 - SDK 10.8) [Lookup]

/Applications/VMware Fusion.app

[not loaded] com.vmware.kext.vmci (8.5.9) [Lookup]

[not loaded] com.vmware.kext.vmioplug.15.2.1 (8.5.9) [Lookup]

[not loaded] com.vmware.kext.vmnet (8.5.9) [Lookup]

[not loaded] com.vmware.kext.vmx86 (8.5.9) [Lookup]

/Library/Extensions

[loaded] com.symantec.SymXIPS (8.1 - SDK 10.10) [Lookup]

[loaded] com.symantec.internetSecurity.kext (7.6.1 - SDK 10.11) [Lookup]

[loaded] com.symantec.ips.kext (7.6.1 - SDK 10.11) [Lookup]

[loaded] com.symantec.nfm.kext (7.6.1 - SDK 10.11) [Lookup]

/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6) [Lookup]

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6) [Lookup]

[not loaded] com.Logitech.Control Center.HID Driver (3.5.1 - SDK 10.0) [Lookup]

[not loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) [Lookup]

[not loaded] com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7) [Lookup]

[not loaded] com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.9) [Lookup]

[not loaded] com.jabra.usbdevice (1.0.0 - SDK 10.11) [Lookup]

[not loaded] com.kensington.driver.kbd_driver (1.8) [Lookup]

[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriver (3.0) [Lookup]

[not loaded] com.pctools.iantivirus.kfs (1.0.1) [Lookup]

/System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext/Contents/Plug-Ins

[not loaded] com.belcarra.iokit.netpart.panther (1.6.3) [Lookup]

/System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext/Contents/Plug-Ins

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.3) [Lookup]

/System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext/Contents/Plug -Ins

[not loaded] com.RemoteControl.USBLAN.panther (1.6.2) [Lookup]

/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns

[not loaded] com.kensington.mouseworks.driver.ADBID32Mouse (3.0) [Lookup]

[not loaded] com.kensington.mouseworks.driver.ADBID32MouseX1 (3.0) [Lookup]

[not loaded] com.kensington.mouseworks.driver.ADBID4Mouse (3.0) [Lookup]

[not loaded] com.kensington.mouseworks.driver.ADBID4MouseX1 (3.0) [Lookup]

[not loaded] com.kensington.mouseworks.driver.KMWBluetoothHIDMouse (3.0) [Lookup]

[not loaded] com.kensington.mouseworks.driver.KMWBluetoothOldHIDMouse (3.0) [Lookup]

[not loaded] com.kensington.mouseworks.driver.KMWUSBHIDMouse (3.0) [Lookup]

[not loaded] com.kensington.mouseworks.driver.USBMouseX1 (3.0) [Lookup]

[not loaded] com.kensington.mouseworks.driver.VirtualMouse (3.0) [Lookup]

[not loaded] com.kensington.mouseworks.driver.VirtualMouseX1 (3.0) [Lookup]

[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriverX1 (3.0) [Lookup]

/System/Library/Extensions/kbd_driver.kext/Contents/PlugIns

[not loaded] com.kensington.keyboard.base.driver (1.8) [Lookup]

[not loaded] com.kensington.keyboard.old.base.driver (1.8) [Lookup]

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 162 Apple tasks

[running] 121 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 32 Apple tasks

[loaded] 179 Apple tasks

[running] 121 Apple tasks

Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-29) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-11-06) [Lookup]

[running] com.jabra.appservice.plist (Kim Jensen - installed 2017-11-04) [Lookup]

[running] com.jabra.avaya.plist (Kim Jensen - installed 2017-11-04) [Lookup]

[running] com.jabra.avaya3.plist (Kim Jensen - installed 2017-11-04) [Lookup]

[running] com.jabra.bria.plist (Kim Jensen - installed 2017-11-04) [Lookup]

[running] com.jabra.sametime.plist (Kim Jensen - installed 2017-11-04) [Lookup]

[running] com.jabra.skype.plist (Kim Jensen - installed 2017-11-04) [Lookup]

[not loaded] com.maintain.LogOut.plist (Shell Script 1d95663e - installed 2017-12-01)

[failed] com.maintain.PurgeInactiveMemory.plist (Apple, Inc. - installed 2017-12-01)

[not loaded] com.maintain.Restart.plist (Shell Script 5421a7fd - installed 2017-12-01)

[not loaded] com.maintain.ShutDown.plist (Shell Script 9b7e817c - installed 2017-12-01)

[not loaded] com.maintain.Sleep.plist (Shell Script 94f768ba - installed 2017-12-01)

[running] com.maintain.SystemEvents.plist (Apple, Inc. - installed 2017-12-01)

[loaded] com.oracle.java.Java-Updater.plist (? 2fb0685d 72ac4dde - installed 2017-11-14) [Lookup]

[running] com.symantec.uiagent.application.NFM.plist (Symantec - installed 2017-12-04) [Lookup]

[running] org.chromium.chromoting.plist (Shell Script 81572da9 - installed 2017-10-23) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-29) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-29) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 96972bcc - installed 2017-11-27) [Lookup]

[running] com.cisco.anyconnect.vpnagentd.plist (? a7cbca7 cb947496 - installed 2014-03-12) [Lookup]

[not loaded] com.dymo.pnpd.plist (? 0 ? - installed 2014-10-16) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-12) [Lookup]

[loaded] com.maintain.CocktailScheduler.plist (Shell Script 61a4de14 - installed 2017-12-01)

[not loaded] com.maintain.HideSpotlightMenuBarIcon.plist (Apple, Inc. - installed 2017-12-01)

[failed] com.maintain.NetworkOptimization.plist (Shell Script 5d79dff3 - installed 2017-12-01)

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-11) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e d69ec25d - installed 2014-05-09) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-04-11) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-05) [Lookup]

[loaded] com.piriform.ccleaner.CCleanerAgent.plist (Piriform Ltd - installed 2016-10-18) [Lookup]

[loaded] com.symantec.SymLUHelper.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

[loaded] com.symantec.UninstallerToolHelper.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

[running] com.symantec.deepsight-extractor.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

[failed] com.symantec.liveupdate.daemon.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

[loaded] com.symantec.nortonutilities.daemon.plist (Symantec - installed 2017-11-09) [Lookup]

[running] com.symantec.sharedsettings.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

[running] com.symantec.symdaemon.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

[running] com.symantec.symqual.detail.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

[loaded] com.symantec.symqual.panicreporter.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

[loaded] com.symantec.symqual.submit.NFM.plist (Symantec - installed 2017-11-09) [Lookup]

User Launch Agents: ⓘ

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2016-11-01) [Lookup]

[running] com.hp.devicemonitor.plist (HP Inc. - installed 2017-12-14) [Lookup]

[loaded] com.maintain.ShowUserLibraryDirectory.plist (Apple, Inc. - installed 2017-12-01)

User Login Items: ⓘ

Activity Monitor Application

(/Applications/Utilities/Activity Monitor.app)

Garmin Express Service Application (Garmin International - installed 2017-12-14)

(/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

HP Device Monitor SMLoginItem - Hidden (HP Inc. - installed 2017-11-06)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpe rs/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

OneDrive Launcher SMLoginItem - Hidden (Apple, Inc. - installed 2017-11-18)

(/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app)

Internet Plug-ins: ⓘ

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-11-14) Check version

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16) [Lookup]

DYMO NPAPI Addin: 1.0 (installed 2014-10-16) [Lookup]

OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-03-16) [Lookup]

DYMO Safari Addin: Unknown (installed 2014-10-16) [Lookup]

F5 SSL VPN Plugin: 6030.2009.0921.1 (installed 2009-11-25) [Lookup]

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-12-01) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-14) [Lookup]

Silverlight: 5.1.50428.0 (installed 2017-07-01) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-01)

iPhotoPhotocast: 7.0 (installed 2010-04-04)

Flash Player: 28.0.0.126 (installed 2017-12-14) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

AdobePDFViewer: 18.009.20050 (installed 2017-12-01) [Lookup]

PepperFlashPlayer: 28.0.0.126 (installed 2017-12-14) [Lookup]

SharePointBrowserPlugin: 14.7.7 (installed 2017-09-17) [Lookup]

MeetingJoinPlugin: Unknown (installed 2017-03-17) [Lookup]

User internet Plug-ins: ⓘ

WebEx64: 1.0 (installed 2016-02-28) [Lookup]

Move_Media_Player: npmnqmp 071505000006 (installed 2009-08-03) [Lookup]

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]

ATTConnectEventEntry: 10.7.109 (installed 2014-06-25)

Safari Extensions: ⓘ

[enabled] Norton Safe Web - Symantec Corporation - https://www.norton.com (installed 2017-11-24)

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-02-10)

[disabled] Bing Highlights - Microsoft - http://go.microsoft.com/fwlink/?LinkId=198222 (installed 2013-12-27)

[enabled] RoboForm - http://www.roboform.com (installed 2017-11-15)

[enabled] 1-ClickWeather - TWCi - http://www.weather.com/ (installed 2010-12-22)

[enabled] Norton Identity Safe - Symantec Corporation - https://www.norton.com (installed 2017-11-24)

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-11-27) [Lookup]

Jabra Suite for Mac (installed 2017-08-29) [Lookup]

Java (installed 2017-11-14) [Lookup]

MacFUSE (installed 2008-12-19) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

[redacted]: Disk size: 998.98 GB Disk used: 499.53 GB

Destinations:

TimeMachine [Local]

Total size: 3.00 TB

Total number of backups: 7

Oldest backup: 12/15/17, 8:40 AM

Last backup: 12/15/17, 2:41 PM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 998.98 GB X 3)

Top Processes by CPU: ⓘ

12%
SymDaemon

4%
mdworker

4%
sysmond

4%
WindowServer

Top Processes by Memory: ⓘ

949 MB kernel_task

404 MB Google Chrome Helper

307 MB Google Chrome

240 MB mds_stores

191 MB Google Chrome Helper

Top Processes by Network Use: ⓘ

Input Output Process name

6 MB 559 KB mDNSResponder

3 MB 57 KB Mail

2 MB 50 KB CalendarAgent

80 KB 220 KB remoting_me2me_host

260 KB 0 B netbiosd

Top Processes by Energy Use: ⓘ

7.96 WindowServer

3.72 sysmond

2.90 SymDaemon

2.74 Dock

Virtual Memory Information: ⓘ

1.79 GB
Available RAM

18 MB Free RAM

6.21 GB
Used RAM

1.77 GB
Cached files

201 MB Swap Used

Software installs (last 30 days): ⓘ

OneDrive: 17.3.7078 (installed 2017-11-18)

Adobe Acrobat Reader DC (18.009.20044):
(installed 2017-11-19)

Garmin Express:
(installed 2017-11-19)

Microsoft Outlook for Mac:
(installed 2017-11-27)

Microsoft PowerPoint for Mac:
(installed 2017-11-27)

Microsoft Excel for Mac:
(installed 2017-11-27)

Microsoft OneNote for Mac:
(installed 2017-11-27)

Microsoft Word for Mac:
(installed 2017-11-27)

Microsoft Outlook for Mac:
(installed 2017-11-27)

Microsoft PowerPoint for Mac:
(installed 2017-11-27)

Microsoft Excel for Mac:
(installed 2017-11-27)

Microsoft OneNote for Mac:
(installed 2017-11-27)

Microsoft Word for Mac:
(installed 2017-11-27)

WiFi Explorer: 2.3.3 (installed 2017-12-01)

Adobe Acrobat Reader DC (18.009.20050):
(installed 2017-12-01)

Evernote: 6.13.1 (installed 2017-12-04)

NISL_SKU.SOS_1122_Mac_7.5_NIS_18559_NIS:
(installed 2017-12-04)

Garmin Express:
(installed 2017-12-14)

Adobe Flash Player:
(installed 2017-12-14)

Adobe Pepper Flash Player:
(installed 2017-12-14)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2017-12-14 22:02:18 SymDaemon High CPU use [Open] [Details]

2017-12-14 20:37:58 Last shutdown cause: 3 - Hard shutdown

2017-12-14 18:48:02 remoting_me2me_host Crash [Open]

2017-12-14 18:40:34 Disk Utility.app Hang [Open]

Safe Mode:

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-15 22:06:01

Download EtreCheck from https://etrecheck.com

Runtime: 2:48

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Beachballing

Description:

Randomly apps will not respond and eventually the system must ve power cycled.

Hardware Information: ⓘ

iMac (21.5-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,1

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless:
en1: Unknown

iCloud Quota: 36.29 GB available

Video Information: ⓘ

NVIDIA GeForce GT 650M - VRAM: 512 MB

iMac 1920 x 1080

Disk Information: ⓘ

ST1000LX001-1EM164 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

(disk0s2) <not mounted>
[CoreStorage Container]: 999.35 GB

(disk0s3) <not mounted>
[Recovery]: 650 MB

USB Information: ⓘ

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

USB 2.0 Hub [MTT]

Generic Mass Storage Device

American Power Conversion Back-UPS ES 750G FW:908.W4 .D USB FW:W4

USB30Bus

ioSafe G3

G3 disk2: (3 TB)

(disk2s1) <not mounted>
[EFI]: 315 MB

(disk2s2) <not mounted>
[CoreStorage Container]: 3.00 TB

Boot OS X (disk2s3 - Journaled HFS+) <not mounted> : 134 MB

Apple Inc. MacBook Air SuperDrive

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

[redacted] (disk1 - Journaled HFS+) /
[Startup]: 998.99 GB (502.55 GB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk0s2 999.35 GB Online

TimeMachine (disk3 - Journaled HFS+) /Volumes/TimeMachine : 3.00 TB (2.58 TB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk2s2 3.00 TB Online

System Software: ⓘ

macOS High Sierra
10.13.2 (17C88) - Time since boot: about one hour