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I can't log in and black screen problems!

Hi, earlier on when I tried to log in one of my two accounts on my iMac, the screen turned black and I could only see and move the mouse pointer (the arrow);

while I could successfully log in my other user (both administrators).


Then I switched it off and on again and I wasn't able to log in the first account: when I put the password and hit 'enter' the screen was back at the login page over and over. (the other account kept working when i tried logging in)


how can I log in again?

iMac

Posted on Dec 14, 2017 6:45 AM

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I can't log in and black screen problems!

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