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Question: Back up

Even when my phone is off and connected to the Wi-Fi my phone will not back up. Always says incomplete. It’s been 12 weeks of this.

iPhone 7

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Dec 14, 2017 7:38 PM in response to Summers2me2 In response to Summers2me2

Hello Summers2me2,


Thanks for asking the Apple Support Communities for help with your backup. I recommend trying all the troubleshooting provided in the following help article:


If iCloud Backup couldn't be completed or you can't restore


Thanks and have a wonderful day.

Dec 14, 2017 7:38 PM

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Question: Back up