Kernel panics, intermittent restart issue with graphic errors

Question

Level 1

8 points

Kernel panics, intermittent restart issue with graphic errors

Hey Everyone,

Having an issue with a Macbook air and wondering if I can get someone to help me decipher some console logs. The issue is that the computer will shut down intermittently, also the screen will go completely blank and graphically glitch out (artifacting/snowy). Here is the kernel panic.

Anonymous UUID: 9FCC9E12-D5A6-848C-9C19-23F8EED33DFF

Wed Dec 13 20:42:04 2017

*** Panic Report ***

panic(cpu 0 caller 0xffffff80103bfaca): assertion failed: njcl > 0, file: /Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.71.6/bsd/kern/uipc_mbuf.c, line: 4171

Backtrace (CPU 0), Frame : Return Address

0xffffff90ab093c58 : 0xffffff800feea56c

0xffffff90ab093cd8 : 0xffffff80103bfaca

0xffffff90ab093d10 : 0xffffff7f917f6b59

0xffffff90ab093d60 : 0xffffff7f91a90f15

0xffffff90ab093dd0 : 0xffffff7f918c5c37

0xffffff90ab093e30 : 0xffffff7f91a62467

0xffffff90ab093ea0 : 0xffffff7f9180b24b

0xffffff90ab093ee0 : 0xffffff80104bccdf

0xffffff90ab093f30 : 0xffffff80104bb541

0xffffff90ab093f80 : 0xffffff80104bab26

0xffffff90ab093fb0 : 0xffffff800fe988f7

Kernel Extensions in backtrace:

com.apple.driver.AirPort.Brcm4360(1151.1.1a1)[45782134-4A11-3C29-BF8F-81D826F6D A2D]@0xffffff7f917e8000->0xffffff7f91fa4fff

dependency: com.apple.driver.corecapture(1.0.4)[C269B594-3CE8-3AC8-AC81-ADDCC1C9074A]@0xfff fff7f916be000

dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b8)[EE4CC064-65B6-3978-9393-C71C74D 5BEAA]@0xffffff7f916f0000

dependency: com.apple.iokit.IO80211Family(1200.12.2)[D6115204-88FD-32BE-A37A-67F4B2556AFF]@ 0xffffff7f916f8000

dependency: com.apple.iokit.IOPCIFamily(2.9)[CFB76611-4641-3329-A09C-A7194EC155BC]@0xffffff 7f90731000

dependency: com.apple.iokit.IONetworkingFamily(3.2)[6326DB88-5330-3F0C-91F6-D478AB5E7503]@0 xffffff7f90cc0000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

16G1036

Kernel version:

Darwin Kernel Version 16.7.0: Wed Oct 4 00:13:00 PDT 2017; root:xnu-3789.71.6~1/RELEASE_X86_64

Kernel UUID: F487A842-6E21-37AB-83C3-83F951218734

Kernel slide: 0x000000000fc00000

Kernel text base: 0xffffff800fe00000

__HIB text base: 0xffffff800fd00000

System model name: MacBookAir7,1 (Mac-9F18E312C5C2BF0B)

System uptime in nanoseconds: 25936835512

last loaded kext at 4951185433: com.apple.filesystems.autofs 3.0 (addr 0xffffff7f921b4000, size 45056)

loaded kexts:

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.23.17

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleHDAHardwareConfigDriver 279.48

com.apple.driver.AppleGraphicsDevicePolicy 3.14.49

com.apple.driver.AppleHDA 279.48

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 5.0.5f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleMuxControl 3.14.49

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelBDWGraphics 10.2.5

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleBacklight 170.9.20

com.apple.driver.AppleCameraInterface 5.60.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.3.4

com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.2.5

com.apple.iokit.IOBluetoothUSBDFU 5.0.5f1

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.70.3

com.apple.driver.AppleTopCaseHIDEventDriver 114

com.apple.driver.AirPort.Brcm4360 1151.1.1a1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.driver.AppleSSE 1.0

com.apple.driver.AppleGraphicsControl 3.14.49

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IOSurface 159.10

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IONDRVSupport 516.1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleIntelLpssUARTv0 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.AppleGraphicsDeviceControl 3.14.49

com.apple.iokit.IOAcceleratorFamily2 311.15

com.apple.iokit.IOGraphicsFamily 515.3

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.5f1

com.apple.iokit.IOBluetoothFamily 5.0.5f1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.usb.AppleUSBHub 1.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleMultitouchDriver 368.16

com.apple.driver.AppleInputDeviceSupport 76.7

com.apple.driver.AppleHIDKeyboard 199

com.apple.driver.AppleHSSPIHIDDriver 49

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleThunderboltNHI 4.5.4

com.apple.iokit.IOThunderboltFamily 6.5.7

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleHSSPISupport 49

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.16

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

MacBook Air, macOS Sierra (10.12.6)

Posted on Dec 14, 2017 7:42 AM

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Answer 1

Eric Root

Level 10

685,245 points

Dec 14, 2017 8:52 AM in response to Jclark27

Try running this program in your normal user account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 2

Jclark27 Author

Level 1

8 points

Dec 14, 2017 9:48 AM in response to Eric Root

Hey there,

Appreciate the help, still pretty crummy at reading these logs so any opinions are very welcomed. To give a bit more backstory, this is a computer used at an educational facility, so it can definitely be re-imaged if it has to. Also those two adaware results are from the management software we use, Jamf Pro

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-14 11:05:36

Download EtreCheck from https://etrecheck.com

Runtime: 1:53

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Problem: Computer is restarting

Hardware Information:ⓘ

MacBook Air (11-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir7,1

1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless:
en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 14

iCloud Quota: 339 MB available

Video Information:ⓘ

Intel HD Graphics 6000 - VRAM: 1536 MB

Color LCD 1366 x 768

Disk Information:ⓘ

APPLE SSD AP0128H disk0: (121.33 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted>
[EFI]: 315 MB

Macintosh HD (disk0s2 - Journaled HFS+) /
[Startup]: 120.37 GB (53.77 GB free)

(disk0s3) <not mounted>
[Recovery]: 650 MB

USB Information:ⓘ

USB30Bus

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

System Software:ⓘ

macOS Sierra
10.12.6 (16G1036) - Time since boot: less than an hour

Gatekeeper:ⓘ

Mac App Store and identified developers

Possible adware:ⓘ

Unknown file: /Library/LaunchDaemons/com.github.outset.login-privileged.plist

/usr/local/outset/outset --login-privileged

Unknown file: /Library/LaunchDaemons/edu.uchicago.ucls.caspercheck.plist

sh /Library/Scripts/caspercheck.sh

2 possible adware files found. [Remove/Report]

Kernel Extensions:ⓘ

/System/Library/Extensions

[not loaded] com.ni.Fantom.nxtfwdl (1.1.1) [Lookup]

Startup Items:ⓘ

Fantom: Path: /Library/StartupItems/Fantom

Startup items no longer function in OS X Yosemite or later

System Launch Agents:ⓘ

[not loaded] 6 Apple tasks

[loaded] 182 Apple tasks

[running] 97 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 39 Apple tasks

[loaded] 180 Apple tasks

[running] 98 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-09-20) [Lookup]

[loaded] com.github.outset.login.plist (Shell Script 468e16f6 - installed 2017-02-18) [Lookup]

[loaded] com.github.outset.on-demand.plist (? 30d0d9cd 8d0f2e1b - installed 2017-02-18) [Lookup]

[running] com.jamfsoftware.jamf.agent.plist (JAMF Software - installed 2017-09-20) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? bddc36f2 be93c7fb - installed 2017-09-20) [Lookup]

Launch Daemons:ⓘ

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-09-20) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-10-04) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-27) [Lookup]

[loaded] com.github.outset.boot.plist (? a6c65d2c 8d0f2e1b - installed 2017-02-18) [Lookup]

[loaded] com.github.outset.cleanup.plist (? cb11ef70 8d0f2e1b - installed 2017-02-18) [Lookup]

[loaded] com.github.outset.login-privileged.plist (? 93fdbc09 8d0f2e1b - installed 2017-02-18) [Lookup]

[running] com.jamfsoftware.jamf.daemon.plist (JAMF Software - installed 2017-09-20) [Lookup]

[not loaded] com.jamfsoftware.startupItem.plist (Shell Script 44b5eabd - installed 2017-09-20) [Lookup]

[loaded] com.jamfsoftware.task.1.plist (JAMF Software - installed 2017-09-20) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-12-13) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-06-10) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-20) [Lookup]

[loaded] edu.uchicago.ucls.caspercheck.plist (Shell Script a3d6c6d4 - installed 2017-07-14)

User Launch Agents:ⓘ

[failed] com.google.keystone.agent.plist (Google, Inc. - installed 2017-10-09) [Lookup]

User Login Items:ⓘ

iTunesHelper Application (Apple, Inc. - installed 2017-11-26)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins:ⓘ

Silverlight: 5.1.50901.0 (installed 2017-09-20) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-13) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-11-26)

Flash Player: 28.0.0.126 (installed 2017-12-13) [Lookup]

JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-09-20) Check version

3rd Party Preference Panes:ⓘ

Flash Player (installed 2017-11-27) [Lookup]

Java (installed 2017-03-15) [Lookup]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

5%
WindowServer

2%
kernel_task

2%
quicklookd

1%
jamf

0%
fontd

Top Processes by Memory:ⓘ

537 MB kernel_task

126 MB com.apple.WebKit.WebContent

75 MB WindowServer

74 MB mds_stores

74 MB cloudphotosd

Top Processes by Network Use:ⓘ

Input Output Process name

507 KB 16 KB com.apple.WebKit.Networking

53 KB 54 KB mDNSResponder

11 KB 10 KB apsd

7 KB 871 B Safari

4 KB 3 KB assistantd

Top Processes by Energy Use:ⓘ

8.18 WindowServer

0.34 syncdefaultsd

0.06 cloudd

0.04 Safari

Virtual Memory Information:ⓘ

1.56 GB
Available RAM

493 MB Free RAM

2.44 GB
Used RAM

1.08 GB
Cached files

0 B Swap Used

Software installs (last 30 days):ⓘ

Microsoft AutoUpdate:
(installed 2017-11-15)

Microsoft AutoUpdate:
(installed 2017-11-17)

Microsoft AutoUpdate:
(installed 2017-11-20)

Microsoft AutoUpdate:
(installed 2017-11-21)

Adobe Flash Player:
(installed 2017-11-28)

Microsoft AutoUpdate:
(installed 2017-11-28)

Microsoft AutoUpdate:
(installed 2017-11-29)

Microsoft AutoUpdate:
(installed 2017-12-01)

Adobe_License:
(installed 2017-12-01)

Microsoft AutoUpdate:
(installed 2017-12-01)

Microsoft AutoUpdate:
(installed 2017-12-04)

Microsoft AutoUpdate:
(installed 2017-12-05)

Microsoft AutoUpdate:
(installed 2017-12-06)

Microsoft AutoUpdate:
(installed 2017-12-07)

Microsoft AutoUpdate:
(installed 2017-12-08)

Microsoft AutoUpdate:
(installed 2017-12-11)

Microsoft AutoUpdate:
(installed 2017-12-13)

Adobe Flash Player:
(installed 2017-12-13)

Microsoft AutoUpdate:
(installed 2017-12-13)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):ⓘ

2017-12-13 21:04:01 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions: None

2017-12-12 18:39:14 mds_stores High CPU use [Open] [Details]

2017-12-11 20:11:35 com.apple.WebKit.Networking High CPU use [Open] [Details]

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