Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Announcement
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
i have a new iPad with version 9.3.5 and it says there are no upgrades available. When I go to the App Store I can't download because it requires version 10 or greater. How do I upgrade to the latest version?
iPad 2 Wi-Fi, iOS 9.3.5
An iPad 2 (as shown in your equipment profile) is not "new." They were discontinued over five years ago. If someone sold you an iPad 2 this month and represented it as "new" you should demand your money back.
If you believe you have a newer iPad than that, please use this Apple article to identify your exact sub-model:
Identify your iPad model - Apple Support
and post the sub-model. Note that the article includes the Model numbers that can be found on the metal back of the iPad. The font is brutally small ("Sir Jony Ive" font sizes) and you will very likely need a magnifying lens to read the number.
An iPad 2 or 3 can’t be updated past 9.3.5.
(155843)
Version upgrade question
