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User profile for user: brucefromtequesta
brucefromtequesta Author
User level: Level 1
9 points

iCloud install fails on Win 10. The MSI install logs shows the failure at icloud.exe /upgrade. How do I resolve this failure ?

The msiexec install logs:

Action 13:09:16: RuniCloudUpgrade.

MSI (s) (A0:CC) [13:09:16:492]: Executing op: CustomActionSchedule(Action=RuniCloudUpgrade,ActionType=1570,Source=C:\Program Files (x86)\Common Files\Apple\Internet Services\,Target=C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloud.exe /upgrade,)

MSI (s) (A0:CC) [13:09:16:492]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)

MSI (s) (A0:CC) [13:09:16:495]: Note: 1: 2265 2: 3: -2147287035

MSI (s) (A0:CC) [13:09:16:496]: User policy value 'DisableRollback' is 0

MSI (s) (A0:CC) [13:09:16:496]: Machine policy value 'DisableRollback' is 0

MSI (s) (A0:CC) [13:09:16:519]: Note: 1: 2265 2: 3: -2147287035

Action 13:09:16: RollbackCleanup. Removing backup files

Action 13:09:16: RollbackCleanup. Removing backup files

CustomAction RuniCloudUpgrade returned actual error code 2147483647 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (A0:CC) [13:09:17:096]: Note: 1: 1722 2: RuniCloudUpgrade 3: C:\Program Files (x86)\Common Files\Apple\Internet Services\ 4: C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloud.exe /upgrade

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RuniCloudUpgrade, location: C:\Program Files (x86)\Common Files\Apple\Internet Services\, command: C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloud.exe /upgrade

MSI (s) (A0:CC) [14:03:17:928]: Product: iCloud -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RuniCloudUpgrade, location: C:\Program Files (x86)\Common Files\Apple\Internet Services\, command: C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloud.exe /upgrade

Windows 10

Posted on Dec 14, 2017 7:49 AM

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User profile for user: brucefromtequesta
brucefromtequesta Author
User level: Level 1
9 points

Dec 14, 2017 1:57 PM in response to Tesserax

There is nothing on the Apple site that I have found to help resolve this, including the above, nor posts related to error 1722.

Also, it seems odd to me that the icloud64.msi ends up running 32-bit iCloud.exe /update. But mybe that is to be expected.


When I manually run iCloud.exe /update, I get this error:

procedure entry point WinSecTrustEvaluate could not be located in the dynamic link library iCloud_main.dll

Using DLL Export Viewer, it shows no additional entry points in iCloud_main.dll

As suggested in 1 post, running sfc /scannow does not help.


I can install icloud v4, but not the latest v7 version.

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iCloud install fails on Win 10. The MSI install logs shows the failure at icloud.exe /upgrade. How do I resolve this failure ?

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