Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

If previous owner forgets password

I have an iPad for which the previous owner has forgotten his password...how can I unlock it?

iPad 2 Wi-Fi + 3G

Posted on Dec 14, 2017 8:25 AM

Reply
2 replies

Dec 14, 2017 8:29 AM in response to Britadon

If you mean the password for their iCloud account, resulting in the device being activation locked, the previous owner will have to re-set their password or contact apple's account security team in order to remove the activation lock.

If they can't or won't, return it for a refund. There is no way to bypass the activation lock.

If previous owner forgets password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.