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Question: Macbook Pro 2017 shows black screen with a pointer on shutting down.

Hi there, my Macbook Pro 2017 is not shutting down, instead it shows a black screen with a pointer. I tried to remain patient and wait for nearly hour but no luck. I then forcefully shut it down. But every time I try to shutdown it keeps showing the black screen.

Your cooperation and help would be much appreciated. Thanks!

MacBook Pro (13-inch, 2017, 2 TBT3), macOS High Sierra (10.13.2)

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Dec 14, 2017 9:28 AM in response to arslaanfiaz In response to arslaanfiaz

Shut down

Reset the System Management Controller (SMC)

https://support.apple.com/en-us/HT201295

repeat 2/3 times


Reset the nonvolatile random-access memory (NVRAM)

(OPTION+COMMAND+p+r at Startup)

How to reset NVRAM on your Mac - Apple Support

repeat 2/3 times


Then use safeboot (SHIFT at Startup)

https://support.apple.com/en-us/HT201262


Then reboot normally with devices disconnected and shut down.

if the problem persists you may post an etrecheck report for further analysis.

Dec 14, 2017 9:28 AM

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Question: Macbook Pro 2017 shows black screen with a pointer on shutting down.