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Hi there, my Macbook Pro 2017 is not shutting down, instead it shows a black screen with a pointer. I tried to remain patient and wait for nearly hour but no luck. I then forcefully shut it down. But every time I try to shutdown it keeps showing the black screen.
Your cooperation and help would be much appreciated. Thanks!
MacBook Pro (13-inch, 2017, 2 TBT3), macOS High Sierra (10.13.2)
Shut down
Reset the System Management Controller (SMC)
https://support.apple.com/en-us/HT201295
repeat 2/3 times
Reset the nonvolatile random-access memory (NVRAM)
(OPTION+COMMAND+p+r at Startup)
How to reset NVRAM on your Mac - Apple Support
repeat 2/3 times
Then use safeboot (SHIFT at Startup)
https://support.apple.com/en-us/HT201262
Then reboot normally with devices disconnected and shut down.
if the problem persists you may post an etrecheck report for further analysis.
Thank you. Let me try to follow these steps.
It isn't starting now. Stuck on logo loading.
Macbook Pro 2017 shows black screen with a pointer on shutting down.
