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Question: iPhone Shutting Off Outside In Cold Weather!?

Hey everyone, just wanted to see if there’s anyone else that has this issue with their iPhone . I’m located in NYC and it’s been getting colder the last 3-4 days and every time I have my phone out in my hand it shuts off within a few minutes of me being outside and when I try to power it back on it shows “Low battery” but once I get inside after about 10 minutes it’ll turn back on and have the same amount of battery it has before shutting off. Anyone else experience this?

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You didn't state which iPhone you have but if you have the iPhone X make sure you are running iOS 11.1.2 or later as there was a fix for the iPhone X not working in cold weather. Otherwise, the following may help:


Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures - Apple Support

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Dec 14, 2017 10:46 AM in response to K Star In response to K Star

You didn't state which iPhone you have but if you have the iPhone X make sure you are running iOS 11.1.2 or later as there was a fix for the iPhone X not working in cold weather. Otherwise, the following may help:


Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures - Apple Support

Dec 14, 2017 10:46 AM

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Dec 21, 2017 11:48 AM in response to anypats In response to anypats

I have recently found my brand new iPhoneX is unresponsive in the cold weather! There are suggestions that the 11.2 update fixed it. Just point of reference, it hasn’t. I live in Iowa, for God’s sake!!!

I work out of door... I need my phone to work! Any other ideas on how to fix it??? Doesn’t Samsung have OLED screens too? Why does their phone work in cold weather and ours doesn’t?

Dec 21, 2017 11:48 AM

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Dec 21, 2017 12:59 PM in response to raysa524 In response to raysa524

I don't know what temperatures you have been getting in Iowa but here's a document Apple has put out regarding acceptable operating temperatures.


Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures - Apple Support


If the phone gets too cold or too hot the iPhone has built in protections to keep it from being permanently damaged. A few years ago a test was done in a controlled environment where the temperature could be adjusted to a fraction of a degree. Every smartphone began giving errors the colder they got and all of them ceased to function at some point.

Dec 21, 2017 12:59 PM

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Jan 16, 2018 10:46 AM in response to K Star In response to K Star

I find it completely ridiculous that the standard operating temperature is not above the average temperature for Chicago for December. We go out on lakes all the time in the winter and if anything were to happen I can’t call for help because my $800 phone thinks it’s too cold...

Jan 16, 2018 10:46 AM

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Jan 24, 2018 11:40 PM in response to K Star In response to K Star

It's a big issue, especially if you live somewhere cold (I'm in Norway) it means iPhones (also iPhone X, with iOS 11.1.2 or later) are generally useless for half the year, at least outside. I have an iPhone 6, fully updated iOS. I can't take pictures outside at all in winter, the most beutiful part of the year...


So if anyone from Apple reads this - can you offer any hope that this will be dealt with? I didn't have this problem with my older iPhone models. Will be forced to change to Android if it carries on. My wife has a Samsung, and has no issues taking photos outside, even below minus 10 degrees C.

Jan 24, 2018 11:40 PM

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Question: iPhone Shutting Off Outside In Cold Weather!?