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An error occurred while updating the firmware. How do I figure out what the issue is?

The firmware downloads, then errors during the preparation stage. The error states "An error occurred while updating the firmware" in bold, then underneath -6,722.

Posted on Dec 14, 2017 11:55 AM

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Question marked as Best reply

Posted on Dec 14, 2017 1:25 PM

The AirPort Utility checks http://apsu.apple.com/version.xml for firmware updates. When updating the device's firmware, both the base binary and a signature file are downloaded to the host. The firmware update is verified before it is sent to the device. It is verified again on the device, then unpacked and written to flash storage. The files are downloaded to : ~/Library/Application Support/Apple/AirPort/Firmware/


During the "Preparing Update..." stage, the firmware files are being verified. Next you would you see the "Updating Firmware.." message. Obviously something went wrong at this point.


Some things you can try:

  • If not already, connect your Mac directly to the base station by Ethernet.
  • Verify that your network is configured for, at least, "IPv6 Link-local." If you are still able to access the base station, you would verify and set this using the AirPort Utility, as follows:
    • Run the AirPort Utility, select the base station, and then, select Edit.
    • Select the Internet tab.
    • Select Internet Options...
    • Verify that the Configure IPv6 option is set to: Link-local only

User uploaded file

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Question marked as Best reply

Dec 14, 2017 1:25 PM in response to amb@home

The AirPort Utility checks http://apsu.apple.com/version.xml for firmware updates. When updating the device's firmware, both the base binary and a signature file are downloaded to the host. The firmware update is verified before it is sent to the device. It is verified again on the device, then unpacked and written to flash storage. The files are downloaded to : ~/Library/Application Support/Apple/AirPort/Firmware/


During the "Preparing Update..." stage, the firmware files are being verified. Next you would you see the "Updating Firmware.." message. Obviously something went wrong at this point.


Some things you can try:

  • If not already, connect your Mac directly to the base station by Ethernet.
  • Verify that your network is configured for, at least, "IPv6 Link-local." If you are still able to access the base station, you would verify and set this using the AirPort Utility, as follows:
    • Run the AirPort Utility, select the base station, and then, select Edit.
    • Select the Internet tab.
    • Select Internet Options...
    • Verify that the Configure IPv6 option is set to: Link-local only

User uploaded file

An error occurred while updating the firmware. How do I figure out what the issue is?

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