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Question: Neither safari not iTunes will open on my Mac.

Neither safari nor iTunes will open on my Mac. I installed safari 11.0.2 and iTunes 12.7.2 updates last night, now neither will open.

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Dec 14, 2017 1:55 PM in response to Drebbin In response to Drebbin

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.





Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Dec 14, 2017 1:55 PM

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Dec 15, 2017 8:13 AM in response to Drebbin In response to Drebbin

Go step by step and test.


1. Restart Your Mac.


2. Check Proxy Setting

Deselect Proxies if selected.

System Preference > Network > Advanced > Proxies Tab

Unlock the lock if you have to.

Under "Select Protocol", uncheck any box if check marked.

Click "OK" then "Apply”.



3. Reset NVRAM until you hear startup sound 3 or 4 times in or reset NVRAM 3or 4 times in a row.

Reset NVRAM/PRAM. http://support.apple.com/kb/PH18761

Dec 15, 2017 8:13 AM

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Question: Neither safari not iTunes will open on my Mac.