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Ipod reset, don't have original password

Ipod reset, don't have original password

iPod touch

Posted on Dec 14, 2017 3:32 PM

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Question marked as Best reply

Posted on Dec 14, 2017 7:32 PM

Activation Lock Problem


If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you.


Find My iPhone Activation Lock

If you can't activate your iPhone - Apple Support

2 replies
Question marked as Best reply

Dec 14, 2017 7:32 PM in response to brahmafromauckland

Activation Lock Problem


If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you.


Find My iPhone Activation Lock

If you can't activate your iPhone - Apple Support

Ipod reset, don't have original password

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