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Question: Contacts - Phone - "Add Custom Label" Not Available

Some of my contacts do not have the "Add Custom Label" option separated beneath the standard labels. I've tried, but can't find any pattern as to which contacts have the option available and which do not.

I'm using an iPhone X on iOS 11.2.1.

Please help! (or Apple, please fix this)

iPhone X, iOS 11.2.1

Posted on


Dec 14, 2017 3:42 PM in response to Boolad In response to Boolad

The pattern is very likely related to where these contacts originated. For example, if you house your contacts in iCloud and created a specific contact in iCloud, you would have the "Add Custom Label" option. But if you import contacts from Facebook or Google, you may well not have that option.

Dec 14, 2017 3:42 PM

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Dec 14, 2017 3:55 PM in response to sberman In response to sberman

That was one of my thoughts too but that doesn't appear to be the case. Plus I don't use iCloud.

I have two contacts that were both manually added and one has the the option to Add Custom Label (and all custom labels I've previously created) and the other does not. Neither of the contacts are linked to another contact and neither are linked to Facebook, Google, or any other 3rd party like that.

My other thought was maybe they were added on a different device/iOS than each other (which shouldn't have an impact like this anyway...) but even that is unlikely as I added these 2 specific contacts around the same time 5 years ago..

Dec 14, 2017 3:55 PM

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Question: Contacts - Phone - "Add Custom Label" Not Available