4K Format not playable on TV
So I bought a movie on iTunes with 4K resolution but my Tv is not able to play it. Can I downgrade the movie somehow or is there a fix around this?
Apple TV 4K, Other OS
So I bought a movie on iTunes with 4K resolution but my Tv is not able to play it. Can I downgrade the movie somehow or is there a fix around this?
Apple TV 4K, Other OS
If you see a message that your device might not be able to play 1080p (HD) or 4K videos
When you buy or rent a movie or TV show from the iTunes Store, the device that you're using might warn you that it can't play 1080p (HD) or 4K video content. Instead, your device automatically plays the highest-quality version of that video that it can. Your other Apple devices will play the higher-quality version if they're compatible.
Learn more about redownloading purchased content.
Find and watch movies with 4K, HDR, or Dolby Vision
Thank you for your reply. Unfortunately i did not receive any messages. I bought a movie on iTunes and the audio works fine but the video doesnt play. I also do not know how i can watch the movie unless i do so on my iPhone. Is there are option to change the setting for the movie to play with a lower resolution?
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - Contact Apple Support.
Sincerely.
4K Format not playable on TV