Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Skin irritation from Apple Watch

I have been experiencing some skin irritation right under the Apple Watch (I have the Series 3 Nike 42mm Aluminum case GPS only). It started with a small red area, but now it's grown to a penny sized red area with scabbing... It doesn't hurt, but I don't think this should be happening. The area affected is exactly under the part of the watch where the LED lights are located, so the issue is definitely not related to the band.


I visited the Apple store in SoHo NYC earlier today, and they suggested that they give me a new watch, exact same model, because "the coating (???) on the area where the LED lights are might not be adequate on the watch". I took their advice, and exchanged my watch for an exact same new one. But I'm not sure this is going to help. They said that "if the problem persists, I should go back", and they'll see what else they can do.


Does anyone else have such skin irritation issues from the watch itself, and not the band? I have been Googling about this, but all I have found is people having issues with the bands giving them allergic reactions, not the watch itself.


Thanks!

Apple Watch Series 3, watchOS 4.2, Health Issue

Posted on

Reply
Question marked as Helpful

Dec 15, 2017 5:51 AM in response to arevah In response to arevah

Hi


If you are highly allergic to nickel, for example, then is certainly possible that Apple Watch and/or a band may cause a skin reaction.


There is no model of Apple Watch that has no metal or nickel touching the skin; the magnets in all models of Apple Watch contain some nickel.


More information - including about the material content of bands and cases - and related tips from Apple:



If you do experience redness, swelling, itchiness or any other irritation or discomfort on your skin around or beneath your watch or band, then Apple recommends that you remove your Apple Watch and consult a doctor / physician before wearing it again.

There’s more to the conversation

Read all replies
Question marked as Helpful

Dec 15, 2017 5:51 AM in response to arevah In response to arevah

Hi


If you are highly allergic to nickel, for example, then is certainly possible that Apple Watch and/or a band may cause a skin reaction.


There is no model of Apple Watch that has no metal or nickel touching the skin; the magnets in all models of Apple Watch contain some nickel.


More information - including about the material content of bands and cases - and related tips from Apple:



If you do experience redness, swelling, itchiness or any other irritation or discomfort on your skin around or beneath your watch or band, then Apple recommends that you remove your Apple Watch and consult a doctor / physician before wearing it again.

Dec 15, 2017 5:51 AM

Reply Helpful (1)

Dec 15, 2017 5:53 AM in response to Jonathan UK In response to Jonathan UK

User uploaded file

Hi Jonathan and thanks for your response! If this continues (see photo) even with the new watch, can I return it and get a refund? I got the original one back in late October 2017, and I did the exchange yesterday. Thanks!

Dec 15, 2017 5:53 AM

Reply Helpful

Dec 15, 2017 5:56 AM in response to arevah In response to arevah

You're welcome! 🙂


You would need to ask Apple about the return and refund. Apple's standard return policy in the US, for example, is 14 days. The policy is detailed here:


Returns & Refunds - Shopping Help - Apple


I'm afraid that no-one here can tell you what Apple would decide in your specific case. You are not talking to Apple here - this is a user-based technical support community.

Dec 15, 2017 5:56 AM

Reply Helpful
User profile for user: arevah

Question: Skin irritation from Apple Watch