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Question:

Question: Etre Report & Download to High Sierra 12.13.2 - email not operating, slow and can't access Yahoo and online a/c's

This is a Mac mini, (late 2012), 4 GB, 2.5 GHz Intel Core 15. Mail is frozen, can't access online accounts. I used to bring my Yahoo e-mail into my Mac mail and I tried putting the Yahoo mail basket offline, but it didn't help. The Yahoo page also won't operate either now - no graphics and I can't sign into my Yahoo email directly. Any login is quite slow - if it works. I had to wait a long time here before I could login, for instance.


The Etre Report follows.


Can you advise me what to do, please? I've read on here that there's a "combo download" that is better than the download we receive via the store, but should I load that now since I already have serious problems? Thank you for your help.


EtreCheck version: 3.4.6 (460)

Report generated 2017-12-12 22:02:27

Download EtreCheck from https://etrecheck.com

Runtime: 5:10

Performance: Below Average


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Other problem

Description:

Mail is not working since High Sierra 10.13.2 update.


Hardware Information:

Mac mini (Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini6,1

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n

iCloud Quota: 1.56 GB available


Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

S27D850 1920 x 1080 @ 60 Hz


Disk Information:

APPLE HDD ST500LM012 disk0: (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (302.75 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


USB Information:

USB20Bus

hub_device

hub_device

Apple, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

USB30Bus

Razer Razer DeathAdder 2013

Mitsumi Electric Hub in Apple Extended USB Keyboard

Mitsumi Electric Apple Extended USB Keyboard


Thunderbolt Information:

Apple Inc. thunderbolt_bus


System Software:

macOS High Sierra 10.13.2 (17C88) - Time since boot: less than an hour


Configuration files:

/etc/sysctl.conf - File exists but not expected


Gatekeeper:

Mac App Store and identified developers


Clean up:

com.adobe.ARM.[...].plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto

Executable not found!

One orphan file found. [Clean up]


Kernel Extensions:

/Applications/LaCie Desktop Manager.app

[not loaded] com.LaCie.ScsiType00 (1.2.8 - SDK 10.6) [Lookup]

[not loaded] com.jmicron.driver.jmPeripheralDevice (2.0.4) [Lookup]

[not loaded] com.lacie.driver.LaCie_RemoteComms (1.0.1 - SDK 10.4) [Lookup]

[not loaded] com.oxsemi.driver.OxsemiDeviceType00 (1.28.13 - SDK 10.5) [Lookup]


System Launch Agents:

[not loaded] 9 Apple tasks

[loaded] 179 Apple tasks

[running] 102 Apple tasks


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 188 Apple tasks

[running] 107 Apple tasks


Launch Agents:

[loaded] com.divx.dms.agent.plist (? 90291e60 22dc01bc - installed 2013-02-27) [Lookup]

[loaded] com.divx.update.agent.plist (? 4a2d5ecc 9a387dac - installed 2013-02-27) [Lookup]

[loaded] com.lacie.eventsactions.launcher.agent.plist (? ab5cb100 d94dbbdc - installed 2011-11-10) [Lookup]


Launch Daemons:

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 96972bcc - installed 2017-11-27) [Lookup]

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-12-01)

[failed] com.lacie.desktopmanager.service.plist (? 834bd905 1ad5d35c - installed 2011-11-10) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-11-11) [Lookup]


User Launch Agents:

[failed] com.adobe.ARM.[...].plist (? 560d19c8 0 - installed 2015-01-27) [Lookup] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!

[loaded] com.divx.agent.postinstall.plist (? e4878fa 73063a61 - installed 2013-02-27) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[running] com.hp.devicemonitor.plist (HP Inc. - installed 2017-12-12) [Lookup]

[running] com.hp.productresearch.plist (HP Inc. - installed 2017-12-12) [Lookup]


User Login Items:

LDMStatusItem Application (? 0 - installed 2011-11-10)

(/Applications/LaCie Desktop Manager.app/Contents/MacOS/LDMStatusItem.app)

HP Device Monitor SMLoginItem - Hidden (HP Inc. - installed 2017-10-25)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

HP Product Research SMLoginItem - Hidden (HP Inc. - installed 2017-10-25)

(/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2015-03-28)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

OVSHelper: 1.1 (installed 2013-02-27) [Lookup]

Flip4Mac WMV Plugin: 2.3.8.1 (installed 2011-01-13) [Lookup]

AdobePDFViewerNPAPI: 11.0.10 (installed 2014-12-03) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]

DivXBrowserPlugin: 2.2 (installed 2013-02-12) [Lookup]

Silverlight: 4.0.51204.0 (installed 2011-07-24) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-08)

Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]

PepperFlashPlayer: 28.0.0.126 (installed 2017-12-12) [Lookup]

iPhotoPhotocast: 7.0 (installed 2010-04-27)

AdobePDFViewer: 11.0.10 (installed 2014-12-03) [Lookup]

JavaAppletPlugin: 15.0.1 (installed 2012-09-06) Check version


Safari Extensions:

[enabled] DuckDuckGo - DuckDuckGo - http://duckduckgo.com (installed 2017-04-11)


3rd Party Preference Panes:

Flash Player (installed 2017-11-27) [Lookup]

Flip4Mac WMV (installed 2011-01-13) [Lookup]

Perian (installed 2011-07-23) [Lookup]


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 196.50 GB

Destinations:

Charles Bouck's Time Capsul [Network

Total size: 997.71 GB

Total number of backups: 3

Oldest backup: 2016-12-25, 3:24 PM

Last backup: 2016-12-26, 1:06 PM

Size of backup disk: Adequate

Backup size 997.71 GB > (Disk used 196.50 GB X 3)


Top Processes by CPU:

8% knowledge-agent

8% WindowServer

5% mdworker

5% mdworker

4% kernel_task


Top Processes by Memory:

580 MB kernel_task

237 MB Safari

228 MB mds_stores

139 MB Mail

66 MB com.apple.WebKit.WebContent


Top Processes by Network Use:

Input Output Process name

17 KB 16 KB mDNSResponder

5 KB 5 KB apsd

7 KB 2 KB cloudd

2 KB 237 B Safari

2 KB 229 B com.apple.WebKit.Networking


Top Processes by Energy Use:

10.10WindowServer

5.94mds_stores

3.34mdworker

3.16mds


Virtual Memory Information:

1.08 GB Available RAM

17 MB Free RAM

2.92 GB Used RAM

1.06 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Adobe Flash Player: (installed 2017-11-14)

Adobe Pepper Flash Player: (installed 2017-11-14)

Adobe Flash Player: (installed 2017-12-12)

Adobe Pepper Flash Player: (installed 2017-12-12)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-12 21:10:57 Last shutdown cause: 3 - Hard shutdown

2017-12-12 18:56:34 com.apple.WebKit.Plugin.64 High CPU use [Open] [Details]

2017-12-10 19:05:58 iCloudPref.prefPane Crash [Open]

Mac mini, macOS High Sierra (10.13.2), This happened without my knowledge.

Posted on

Reply
Question marked as Solved
Answer:
Answer:

Downloading and installing the Combo will do no harm, it does reset some system files and caches, so may help with your situation. Having only 4GBs of RAM is probably not enough, 4 is probably bare minimum even though Apple says 2Gbs, so if you can upgrade your RAM you might want to look into that.

Another thing to note is that some people have been reporting similar problems and for them downloading Onyx and running its Automation feature has brought their mac to life. Its a free app, https://www.titanium-software.fr/en/onyx.html


Clean up:

com.adobe.ARM.[...].plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto

Executable not found!

One orphan file found. [Clean up]


Run Etrecheck again and click on Clean Up to get rid of this file.

You may want to remove some of your login items, do you really need those apps from starting when you boot your mac? System Preferences>Users & Groups>Login Items highlight the app you want to remove and click the minus button.

You are also running LaCie software, macs don't need to run propriety software for manufacturers drives you can choose to uninstall it if you want, see LaCies instructions on how to do this.

Posted on

Question marked as Solved

Dec 15, 2017 10:42 AM in response to Mini Mac User In response to Mini Mac User

Downloading and installing the Combo will do no harm, it does reset some system files and caches, so may help with your situation. Having only 4GBs of RAM is probably not enough, 4 is probably bare minimum even though Apple says 2Gbs, so if you can upgrade your RAM you might want to look into that.

Another thing to note is that some people have been reporting similar problems and for them downloading Onyx and running its Automation feature has brought their mac to life. Its a free app, https://www.titanium-software.fr/en/onyx.html


Clean up:

com.adobe.ARM.[...].plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto

Executable not found!

One orphan file found. [Clean up]


Run Etrecheck again and click on Clean Up to get rid of this file.

You may want to remove some of your login items, do you really need those apps from starting when you boot your mac? System Preferences>Users & Groups>Login Items highlight the app you want to remove and click the minus button.

You are also running LaCie software, macs don't need to run propriety software for manufacturers drives you can choose to uninstall it if you want, see LaCies instructions on how to do this.

Dec 15, 2017 10:42 AM

Reply Helpful (1)

Dec 16, 2017 6:53 PM in response to Eau Rouge In response to Eau Rouge

Eau Rouge, I really want to thank you for helping me. My email came online just a few minutes ago and is working pretty well. I got some message about iCloud being full, but I just unchecked Calendars, Notes, Reminders and Siri from the iCloud list and left it with just Mail and Contacts. I do also have a load of old sent mail (back to '08) that can be vaporized. I did ask Etre Check to do the clean-up and it did. To be honest I don't know what fixed my mail. Yahoo's still without graphics and can't read anything from that webpage, but given the quality of the "journalism" I don't really care. Thanks so much for your help because it kept me calm during a time when I feeling quite the opposite!

Dec 16, 2017 6:53 PM

Reply Helpful
User profile for user: Mini Mac User

Question: Etre Report & Download to High Sierra 12.13.2 - email not operating, slow and can't access Yahoo and online a/c's