trying to erase disable iphone
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User profile for user:
CarlAVII
User level:
Community Specialist
Hi there Alicia,
If I understand correctly you are unable to unlock your iPhone because the passcode has been forgotten and it is disabled. If this is the case, have a look at this article about that issue:
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
If this is not the case, can you please elaborate on what is happening? Is there a specific error message you are getting?
Cheers!
If I understand correctly you are unable to unlock your iPhone because the passcode has been forgotten and it is disabled. If this is the case, have a look at this article about that issue:
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
If this is not the case, can you please elaborate on what is happening? Is there a specific error message you are getting?
Cheers!