my old apple id () no longer exists but it is on my iMac - so i can't accept downloads, etc because it doesn't recognise same. I have arranged a new id () and need to erase the old id and set up this new o

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Level 1

5 points

my old apple id () no longer exists but it is on my iMac - so i can't accept downloads, etc because it doesn't recognise same. I have arranged a new id () and need to erase the old id and set up this new o

My old id is no longer valid and so I can't accept downloads on my iMac. I have a new id and want to change to this new id on my iMac

iMac (27-inch Mid 2011), iOS 11.2.1

Posted on Dec 15, 2017 12:55 AM

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Answer 1

Eric Root

Level 10

684,057 points

Dec 15, 2017 7:43 AM in response to sbethel61

All your purchases are tied to your old Apple ID.

there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.

Apple Support using Twitter

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my old apple id (***) no longer exists but it is on my iMac - so i can't accept downloads, etc because it doesn't recognise same. I have arranged a new id (***) and need to erase the old id and set up this new o

my old apple id () no longer exists but it is on my iMac - so i can't accept downloads, etc because it doesn't recognise same. I have arranged a new id () and need to erase the old id and set up this new o