Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Since downloading High Sierra my MAC is incredibly slow

Does anyone know what I can do to get back to pre High Sierra speeds?

iMac (21.5-inch, Late 2013), OS X El Capitan (10.11)

Posted on Dec 15, 2017 6:42 AM

Reply
Question marked as Best reply

Posted on Dec 15, 2017 12:07 PM

Top Processes by CPU:

21% SophosScanD


While Sophos looks for viruses that don't exist, your Mac will have little time to do much of anything else.


Use the Remove Sophos Anti-Virus program. It will be installed in your Mac's Applications folder, unless you moved or deleted it. In that case, follow their uninstallation instructions here: https://community.sophos.com/kb/en-us/122710.


Beware that its uninstaller's effectiveness is poor, a typical characteristic of such junk.


System Software:

macOS High Sierra 10.13.1 (17B1003) -


Update macOS. To learn how to do that please read Keep your Mac up to date - Apple Support.

6 replies
Question marked as Best reply

Dec 15, 2017 12:07 PM in response to kayboia

Top Processes by CPU:

21% SophosScanD


While Sophos looks for viruses that don't exist, your Mac will have little time to do much of anything else.


Use the Remove Sophos Anti-Virus program. It will be installed in your Mac's Applications folder, unless you moved or deleted it. In that case, follow their uninstallation instructions here: https://community.sophos.com/kb/en-us/122710.


Beware that its uninstaller's effectiveness is poor, a typical characteristic of such junk.


System Software:

macOS High Sierra 10.13.1 (17B1003) -


Update macOS. To learn how to do that please read Keep your Mac up to date - Apple Support.

Dec 15, 2017 8:21 AM in response to kayboia

Not sure if I've attached this correctly:

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-15 16:09:15

Download EtreCheck from https://etrecheck.com

Runtime: 15:27

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Computer is too slow

Description:

since downloading High Sierra my MAC is running really slowly


Hardware Information:

iMac (21.5-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,1

1 2.7 GHz Intel Core i5 (i5-4570R) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless:
en1: 802.11 a/b/g/n/ac

iCloud Quota: 17.75 GB available


Video Information:

Intel Iris Pro - VRAM: 1536 MB

iMac 1920 x 1080


Disk Information:

APPLE HDD HTS541010A9E662 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) /
[Startup]: 999.35 GB (786.43 GB free)

(disk0s3) <not mounted>
[Recovery]: 650 MB


USB Information:

USB30Bus

Samsung M3 Portable Samsung M3 Portable

M3 Portable disk1: (1.5 TB)

EFI (disk1s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

Time Machine (disk1s2 - Journaled HFS+) /Volumes/Time Machine : 1.50 TB (1.26 TB free)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. iPhone

Apple Inc. iPhone


Thunderbolt Information:

Apple Inc. thunderbolt_bus


System Software:

macOS High Sierra
10.13.1 (17B1003) - Time since boot: about 7 hours


Gatekeeper:

Mac App Store and identified developers


Clean up:

/Library/LaunchDaemons/com.adobe.versioncueCS3.plist

/Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d

Executable not found!

~/Library/LaunchAgents/net.tunnelblick.tunnelblick.LaunchAtLogin.plist

/Applications/Tunnelblick.app/Contents/Resources/launchAtLogin.sh

Executable not found!

2 orphan files found. [Clean up]


Kernel Extensions:

/Library/Extensions

[loaded] com.sophos.kext.oas (9.6.53 - SDK 10.11) [Lookup]

[loaded] com.sophos.nke.swi (9.6.51 - SDK 10.11) [Lookup]


/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.2.1) [Lookup]

[not loaded] com.serato.usb.kext (1.6.0) [Lookup]


Startup Items:

Aladdin: Path: /Library/StartupItems/Aladdin

Qmaster: Path: /Library/StartupItems/Qmaster

Startup items no longer function in OS X Yosemite or later


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 170 Apple tasks

[running] 69 Apple tasks

[killed] 41 Apple tasks

41 processes killed due to insufficient RAM


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 184 Apple tasks

[running] 78 Apple tasks

[killed] 32 Apple tasks

32 processes killed due to insufficient RAM


Launch Agents:

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[running] com.canon.MFManager.plist (? 8a8296d7 bf86dd8b - installed 2014-11-30) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? d7d1b1ed 72ac4dde - installed 2017-09-09) [Lookup]

[running] com.sophos.agent.plist (Sophos - installed 2017-08-24) [Lookup]

[running] com.sophos.uiserver.plist (Sophos - installed 2017-09-26) [Lookup]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-27) [Lookup]

[loaded] com.adobe.versioncueCS3.plist (? e716f322 0 - installed 2009-03-28) [Lookup] - /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d: Executable not found!

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-24)

[running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-09-25) [Lookup]

[loaded] com.microsoft.autoupdate.helpertool.plist (Microsoft Corporation - installed 2016-08-03) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-01-09) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]

[running] com.sophos.common.servicemanager.plist (Sophos - installed 2017-09-26) [Lookup]


User Launch Agents:

[loaded] com.adobe.ARM.[...].plist (? c8cc50de 6544c040 - installed 2015-10-19) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[running] com.google.Chrome.framework.plist (? 455e0146 93a4ae86 - installed 2017-12-15) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-10-15) [Lookup]

[failed] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (? a9535bcc 0 - installed 2014-10-15) [Lookup] - /Applications/Tunnelblick.app/Contents/Resources/launchAtLogin.sh: Executable not found!


User Login Items:

Dropbox Application

(/Applications/Dropbox.app)

Fitbit Connect Menubar Helper Application (Fitbit, Inc. - installed 2017-10-13)

(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

ExpressVPN Application

(/Applications/ExpressVPN.app)

EOS Utility Application

(~/.Trash/EOS Utility.app)

WhatsApp Application

(/Applications/WhatsApp.app)

AdobeResourceSynchronizer Application

(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)

No-IP DUC Application

(~/.Trash/No-IP DUC.app)

iTunesHelper Application (? 0 - installed 2017-12-07)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

AdobeResourceSynchronizer Application

(/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)


Internet Plug-ins:

JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-09-09) Check version

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-13) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-30) [Lookup]

AdobePDFViewer: 18.009.20050 (installed 2017-11-30) [Lookup]

Flash Player: 28.0.0.126 (installed 2017-12-13) [Lookup]

NP_2020Player_IKEA: 5.0.7.0 (installed 2014-01-31) [Lookup]

RL Secure Plug-In Layer: Unknown (installed 2014-12-08) [Lookup]

GarminGpsControl: 4.0.2.6 Beta (installed 2014-01-31) [Lookup]

iPhotoPhotocast: 7.0 (installed 2014-01-31)


User internet Plug-ins:

ContentManager: Unknown (installed 2014-12-08) [Lookup]

RocketEngine: Unknown (installed 2014-12-08) [Lookup]

UploadManager: Unknown (installed 2014-12-08) [Lookup]


Audio Plug-ins:

DVCPROHDAudio: 1.3 (installed 2014-01-31)

JackRouter: JackRouter (installed 2014-01-31) [Lookup]


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 212.91 GB

Destinations:

Time Machine [Local]

Total size: 1.50 TB

Total number of backups: 57

Oldest backup: 02/08/2017, 20:41

Last backup: 15/12/2017, 14:59

Size of backup disk: Adequate

Backup size 1.50 TB > (Disk used 212.91 GB X 3)


Top Processes by CPU:

21%
SophosScanD

7%
bird

7%
WindowServer

7%
kernel_task

5%
Google Chrome Helper


Top Processes by Memory:

1.02 GB
plugin-container

855 MB kernel_task

613 MB ExpressVPN

143 MB firefox

105 MB Google Chrome


Top Processes by Network Use:

Input Output Process name

5 MB 1 MB SophosWebIntelligence

720 KB 948 KB SophosMcsAgentD

1008 KB
638 KB Mail

311 KB 354 KB Dropbox

322 KB 35 KB mDNSResponder


Top Processes by Energy Use:

11.96 SophosScanD

6.34 bird

5.04 Google Chrome Helper

3.74 ExpressVPN

2.18 Google Chrome Helper


Virtual Memory Information:

905 MB Available RAM

17 MB Free RAM

7.12 GB
Used RAM

888 MB Cached files

2.10 GB
Swap Used


Software installs (last 30 days):

Adobe Flash Player:
(installed 2017-11-23)

Kindle: 1.21.1 (installed 2017-11-24)

Adobe Acrobat Reader DC (18.009.20044):
(installed 2017-11-27)

Adobe Acrobat Reader DC (18.009.20050):
(installed 2017-11-30)

Adobe Flash Player:
(installed 2017-12-13)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-15 08:48:27 Last shutdown cause: -40 - Unknown

2017-12-13 08:58:05 SophosUIServer.app Crash [Open]



Since downloading High Sierra my MAC is incredibly slow

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.