Got an app that had a 7 day trial period, I like the app, but didn’t realize my Apple account had an expired card. I have updated the card, but the app doesn’t work

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Got an app that had a 7 day trial period, I like the app, but didn’t realize my Apple account had an expired card. I have updated the card, but the app doesn’t work

Got an app that had a 7 day trial period, I want to subscribe, but the card on the account was expired. I have updated my payment information, but the app doesn’t work

Posted on Dec 15, 2017 4:14 AM

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Answer 1

chuck_3rd

Community Specialist

Dec 15, 2017 6:33 PM in response to melinda261

Hi melinda261,

I understand that you updated your billing information for your Apple ID, but the subscription you want is not working. I'm happy to provide some help for this issue.

I recommend using the following article to cancel any current subscription you have with them before starting a new one:

View, change, or cancel your subscriptions - Apple Support

If you continue to have this issue afterwards, I recommend reaching out to the developer of the app for additional help.

Thanks for using the Apple Support Communities. Cheers!

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