How to get rid of these

Question

How to get rid of these

I download these 2 apps from the apple store and already uninstalled them but still shows up on the EtrEcheck and shows up sofware installs in last 30 days and want to get rid of any files for these 2 apps. I hope someone can tell me how to do it the easy way or send scree nshots step by step. Here are the apps I am concerend about,

Internet Security & Antivirus: 1.8 (installed 2017-12-13)

BitMedic AntiVirus Lite Malware & Adware Security: 1.1 (installed 2017-12-13)

Here are the rest I would like to get rid of,

Adobe Flash Player: (installed 2017-11-19)

Java 8 Update 151: (installed 2017-11-19)

Adobe Shockwave Player 12.2: (installed 2017-11-19)

Adobe Acrobat Reader DC (18.009.20044): (installed 2017-11-19)

Malwarebytes for Mac: (installed 2017-11-22)

"Malwarebytes for Mac Uninstaller": (installed 2017-11-27)

Dr. Cleaner: 3.3.2 (installed 2017-11-28)

Adobe Acrobat Reader DC (18.009.20050): (installed 2017-11-30)

Adobe Flash Player: (installed 2017-11-30)

Adobe Shockwave Player 12.2: (installed 2017-11-30)

Java 8 Update 151: (installed 2017-11-30)

Flappy Golf 2: 2.0.8 (installed 2017-12-01)

Canon IJ Scan Utility2: (installed 2017-12-09)

Canon IJ Network Tool: (installed 2017-12-09)

Canon IJScanner15s: (installed 2017-12-09)

Canon IJ Printer Driver: (installed 2017-12-09)

Adobe Flash Player: (installed 2017-12-12)

Internet Security & Antivirus: 1.8 (installed 2017-12-13)

BitMedic AntiVirus Lite Malware & Adware Security: 1.1 (installed 2017-12-13)

Malwarebytes for Mac: (installed 2017-12-14)

"Malwarebytes for Mac Uninstaller": (installed 2017-12-14)

Malwarebytes for Mac: (installed 2017-12-14)

"Malwarebytes for Mac Uninstaller": (installed 2017-12-14)

Install information may not be complete.

Pleasr help me with the easiest way possible and like i MENTION i already did uninstall all the ones in bold.

iMac, macOS High Sierra (10.13.2), Please help asap

Posted on Dec 15, 2017 6:21 AM

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Answer 1

Best reply

macjack

Level 10

111,168 points

Dec 15, 2017 9:07 AM in response to DODGE01CHALLENGERSRT01_01

You can delete Avira. Also the folder containing f-secure. No anti-virus or so-called "cleaning" apps are necessary or recommended for Mac OS. They can interfere with Mac's own built-in security. At best they will slow your Mac and at worst bork your system.

Coming from PC I can understand your fear of viruses, etc. but this is Mac. You've downloaded a lot of unnecessary and potentially harmful stuff, which is why I think a clean install would be your best best. Trying to accomplish it any other way would mean an education about Mac OS and how to navigate to the folders where this stuff is installed. That's not so easy even for folks who are used to Mac OS.

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Answer 2

macjack

Level 10

111,168 points

Dec 15, 2017 6:31 AM in response to DODGE01CHALLENGERSRT01_01

You could navigate to all the locations your Etrecheck report is showing for those apps and delete them but with a list that long, the easiest way would be to do a clean install of Mac OS and only reinstall necessary apps. Before you do that be sure to make a backup. Then only migrate your own data files from the backup to your new system.

How to reinstall macOS - Apple Support

Boot into Recovery holding shift-option-command-r. Choose to erase your startup disk and then reinstall Mac OS.

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Answer 3

Dec 15, 2017 6:58 AM in response to macjack

Here you go,

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-15 09:04:06

Download EtreCheck from https://etrecheck.com

Runtime: 5:39

Performance: Below Average

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: No problem - just checking

Hardware Information:ⓘ

iMac (21.5-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,1

1 2.7 GHz Intel Core i5 (i5-3330S) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: Unknown

Video Information:ⓘ

NVIDIA GeFounder software installed in 30 daysrce GT 640M - VRAM: 512 MB

iMac 1920 x 1080

Disk Information:ⓘ

APPLE HDD HTS541010A9E662 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (838.22 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

USB Information:ⓘ

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus

Apple Inc. MacBook Air SuperDrive

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

System Software:ⓘ

macOS High Sierra 10.13.2 (17C88) - Time since boot: less than an hour

Configuration files:ⓘ

/etc/sysctl.conf - File exists but not expected

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Extensions

[loaded] com.f-secure.kext.fsauth (0.5.0 - SDK 10.9) [Lookup]

/System/Library/Extensions

[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Lookup]

[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Lookup]

System Launch Agents:ⓘ

[failed] com.apple.cloudd.plist (Apple, Inc. - installed 2017-12-01)

[not loaded] 9 Apple tasks

[loaded] 178 Apple tasks

[running] 102 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 37 Apple tasks

[loaded] 185 Apple tasks

[running] 110 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-04-13) [Lookup]

[loaded] com.f-secure.relauncher.plist (Shell Script 828eee6e - installed 2017-09-28) [Lookup]

[loaded] com.f-secure.trasher.plist (F-Secure Corporation - installed 2017-09-28) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 5e6dec8e 72ac4dde - installed 2017-11-30) [Lookup]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-04-13) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-04-13) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-27) [Lookup]

[loaded] com.f-secure.fsavd-suppressor.plist (Shell Script 8abefaf6 - installed 2017-09-28) [Lookup]

[loaded] com.f-secure.fsavd.dbhelper.plist (F-Secure Corporation - installed 2017-09-28) [Lookup]

[running] com.f-secure.fsavd.plist (Shell Script 1f81e8aa - installed 2017-09-28) [Lookup]

[loaded] com.f-secure.fscsafeadmind.plist (F-Secure Corporation - installed 2017-09-28) [Lookup]

[loaded] com.f-secure.fsmac.firewall.plist (F-Secure Corporation - installed 2017-09-28) [Lookup]

[loaded] com.f-secure.fsmac.fsupdated_guts2.plist (Shell Script 9d885777 - installed 2017-09-28) [Lookup]

[loaded] com.f-secure.fsmac.guts2downloader.plist (? bb54cf35 55a77ee5 - installed 2017-09-28) [Lookup]

[loaded] com.f-secure.fsmac.licensetool.plist (F-Secure Corporation - installed 2017-09-28) [Lookup]

[running] com.f-secure.orspclient.plist (Shell Script 4d2e8df8 - installed 2017-09-28) [Lookup]

[running] com.f-secure.urlexceptiond.plist (F-Secure Corporation - installed 2017-09-28) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-05) [Lookup]

User Login Items:ⓘ

DrCleaner Application

(/Applications/DrCleaner.app)

F-Secure Mac Protection Application

(/Applications/Charter Security Suite/F-Secure Mac Protection.app)

Security Suite Application

(/Applications/Charter Security Suite/F-Secure Mac Protection.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2015-03-19)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

ATLoginItemHelper SMLoginItem - Hidden (Apple, Inc. - installed 2017-11-28)

(/Applications/DrCleaner.app/Contents/Library/LoginItems/ATLoginItemHelper.app)

Internet Plug-ins:ⓘ

Flip4Mac WMV Plugin: 3.3.0.9 (installed 2014-07-24) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-06)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-30) [Lookup]

AdobePDFViewer: 18.009.20050 (installed 2017-11-30) [Lookup]

Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]

Silverlight: 5.1.50428.0 (installed 2016-07-09) [Lookup]

DirectorShockwave: 12.2.5r195 (installed 2016-09-01) [Lookup]

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-11-30) Check version

User internet Plug-ins:ⓘ

Google Earth Web Plug-in: 7.1 (installed 2013-10-07) [Lookup]

Safari Extensions:ⓘ

[enabled] DuckDuckGo - DuckDuckGo - http://duckduckgo.com (installed 2017-09-07)

[enabled] Browsing protection - F-Secure - http://www.f-secure.com (installed 2017-10-03)

[enabled] Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (installed 2017-11-09)

3rd Party Preference Panes:ⓘ

Flash Player (installed 2017-11-27) [Lookup]

FUSE for OS X (OSXFUSE) (installed 2013-11-12) [Lookup]

Java (installed 2017-11-30) [Lookup]

Safe Anywhere Mac Settings (installed 2017-10-03) [Lookup]

Time Machine:ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 161.13 GB

Destinations:

My Passport for Mac [Local]

Total size: 1.00 TB

Total number of backups: 28

Oldest backup: 10/19/14, 8:05 PM

Last backup: 12/3/17, 2:29 PM

Size of backup disk: Adequate

Backup size 1.00 TB > (Disk used 161.13 GB X 3)

Top Processes by CPU:ⓘ

8% sandboxd

4% WindowServer

4% AddressBookSourceSync

3% fsavd

2% kernel_task

Top Processes by Memory:ⓘ

669 MB kernel_task

43 MB iHeartRadio

42 MB mds_stores

41 MB Finder

37 MB photoanalysisd

Top Processes by Network Use:ⓘ

Input Output Process name

1 MB 3 KB iHeartRadio

24 KB 10 KB AddressBookSourceSync

20 KB 11 KB OrspService

11 KB 10 KB mDNSResponder

5 KB 5 KB apsd

Top Processes by Energy Use:ⓘ

6.00 WindowServer

4.92 coreaudiod

1.66 mds

1.62 mdworker

Virtual Memory Information:ⓘ

5.97 GB Available RAM

4.70 GB Free RAM

2.03 GB Used RAM

1.26 GB Cached files

256 KB Swap Used

Software installs (last 30 days):ⓘ

Adobe Flash Player: (installed 2017-11-19)

Java 8 Update 151: (installed 2017-11-19)

Adobe Shockwave Player 12.2: (installed 2017-11-19)

Adobe Acrobat Reader DC (18.009.20044): (installed 2017-11-19)

Malwarebytes for Mac: (installed 2017-11-22)

"Malwarebytes for Mac Uninstaller": (installed 2017-11-27)

Dr. Cleaner: 3.3.2 (installed 2017-11-28)

Adobe Acrobat Reader DC (18.009.20050): (installed 2017-11-30)

Adobe Flash Player: (installed 2017-11-30)

Adobe Shockwave Player 12.2: (installed 2017-11-30)

Java 8 Update 151: (installed 2017-11-30)

Flappy Golf 2: 2.0.8 (installed 2017-12-01)

Canon IJ Scan Utility2: (installed 2017-12-09)

Canon IJ Network Tool: (installed 2017-12-09)

Canon IJScanner15s: (installed 2017-12-09)

Canon IJ Printer Driver: (installed 2017-12-09)

Adobe Flash Player: (installed 2017-12-12)

Internet Security & Antivirus: 1.8 (installed 2017-12-13)

BitMedic AntiVirus Lite Malware & Adware Security: 1.1 (installed 2017-12-13)

Malwarebytes for Mac: (installed 2017-12-14)

"Malwarebytes for Mac Uninstaller": (installed 2017-12-14)

Malwarebytes for Mac: (installed 2017-12-14)

"Malwarebytes for Mac Uninstaller": (installed 2017-12-14)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):ⓘ

2017-12-15 09:01:30 cloudd Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/USER/Library/Caches/*/Assets deleted/renamed, crashing.'

terminating with uncaught exception of type NSException

abort() called

2017-12-15 08:54:09 Last shutdown cause: 0 - Power loss

2017-12-15 08:23:12 com.apple.WebKit.WebContent High CPU use [Open] [Details]

2017-12-14 16:49:35 Safari.app Hang [Open]

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Answer 4

macjack

Level 10

111,168 points

Dec 15, 2017 7:12 AM in response to DODGE01CHALLENGERSRT01_01

These are the instructions to uninstall f-secure:

https://www.f-secure.com/documents/10192/1052463/av-mac_enu.pdf

Openthefolderwhereyouinstalledtheproduct.Bydefault,theproductisintheApplicationsfolder.
Openthe<Company_Name>folder.
Double-clicktheUninstall<Product_Name>icon. The uninstallation program opens.
Click Uninstall.
You need to enter your administrator password to uninstall the product.
Enter your administrator user name and password and click OK.

The product is removed from your computer.

And for bit medic:

Remove BitMedic AntiVirus 2.2 from Mac system - Howto Guide

Use the manual uninstall instructions.

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Answer 5

thomas_r.

Level 7

31,989 points

Dec 15, 2017 9:38 AM in response to DODGE01CHALLENGERSRT01_01

Be aware that the information you're pointing to, saying you want to remove those apps, is not a representation of what is currently installed, but a listing of what has been installed. Since it shows you have also run the Malwarebytes uninstaller, and since I don't see any signs of Malwarebytes in your full EtreCheck report, it, at least, is not present on your hard drive. If you have deleted those other applications, those are also gone. No further steps are necessary.

I also notice that you've downloaded "Internet Security & Antivirus" (what a scammy sounding name!) and BitMedic from the Mac App Store. Do not download any such software from the App Store in the future. There are a few legitimate - but very limited, due to App Store requirements - apps in that category in the App Store, but the vast majority of them are scams.

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Answer 6

Dec 15, 2017 9:44 AM in response to thomas_r.

Thomas,

Yes I deleted Malwarebytes yesterday and it showed up on report do you know how to delete those other ones I am so confused? "Internet Security & Antivirus" and BitMedic? I deleted them as well but show up on report as well. I need a easy way to find any little bit info left from these and want to get rid of them for good. I used a probram Easy Find and Find a File and deleted what came up and destroyed other stuff from easy find. Any other software I can use to find hidden software bits left behind?

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Answer 7

thomas_r.

Level 7

31,989 points

Dec 18, 2017 3:44 AM in response to DODGE01CHALLENGERSRT01_01

As I said, they do NOT show up as installed in your EtreCheck report. What you're looking at is information about installations of software that have happened in the past, not things that are currently installed.

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Answer 8

Dec 15, 2017 7:48 AM in response to macjack

this is what i see when doing manually

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Answer 9

Dec 15, 2017 7:55 AM in response to macjack

Can I delete Avira?

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Answer 10

Dec 15, 2017 6:35 AM in response to macjack

I only wanted to get rid of the bold ones not a clean install to many documents I have.

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Answer 11

macjack

Level 10

111,168 points

Dec 15, 2017 6:54 AM in response to DODGE01CHALLENGERSRT01_01

You should be able to uninstall them using the developer's uninstall instructions. If that doesn't work, post your Etrecheck report so we can see where they are still installed.

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