Final Cut Pro 10.4 Crashes

When I connect my SD cards to it, Final Cut Pro 10.4 crashes. When I try to relaunch, it opens and then closes again. What is wrong?

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.2)

Posted on Dec 15, 2017 9:43 AM

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Posted on Dec 21, 2017 10:25 AM

Much to my surprise, Apple contacted me directly about this problem, and after looking at my crash logs and system config file they determined it was a known problem caused by a bug in CamTwist. Apparently, some extension that CamTwist installs is not compatible with 10.4 and causes the launch crash. I deleted all CamTwist files on my hard drive, rebooted, and now things work fine.

48 replies
Question marked as Top-ranking reply

Dec 21, 2017 10:25 AM in response to BMAURICEJ

Much to my surprise, Apple contacted me directly about this problem, and after looking at my crash logs and system config file they determined it was a known problem caused by a bug in CamTwist. Apparently, some extension that CamTwist installs is not compatible with 10.4 and causes the launch crash. I deleted all CamTwist files on my hard drive, rebooted, and now things work fine.

Dec 15, 2017 11:54 AM in response to BMAURICEJ

Not sure why this happened, but whenever there is a crash you should delete your preferences. Preferences can become corrupted as the result of the crash, and that in turn can cause further crashes.

To delete preferences, hold down command and option while starting FCP X and click "Delete Preferences".

You will have to open your library, but this does not delete any of your content.

Dec 22, 2017 9:33 AM in response to Tom Wolsky

Tom Wolsky wrote:


Where do you see that month=13? Would love to see the report with that content.


I would not have believed it, but I've seen it.

Somehow in High Sierra there is this egregious month=13 bug.

For some users this caused severe problems, with processes using up CPU like crazy.

I am one of the less unfortunate, because I only get error logs in the console, but no adverse effect.


Below are 24 messages logged to the Console in just 4 seconds. Changing the date to November reportedly makes the error go away, so there seems to be a silly programming error that at some point makes December the 13th month. 😝


User uploaded file

Dec 16, 2017 8:50 PM in response to BMAURICEJ

I have the same problem. Final Cut 4 crashes immediately on starting up. So does Motion. Compressor works.

I have been through the whole gamut of reinstalling the software, external drives off, trashing preferences, forcing it to start up without accessing a library, trashing the plugin folders etc. Still no luck. So I reinstalled the previous version and restored my plugins (they are now both in my application folder) and the previous version works perfectly! Weird.


It’s the latest iMac.


Model Name:iMac
Model Identifier:iMac18,3
Processor Name:Intel Core i7
Processor Speed:4.2 GHz
Number of Processors:1
Total Number of Cores:4
L2 Cache (per Core):256 KB
L3 Cache:8 MB
Memory:16 GB

Model Name: iMac

Dec 24, 2017 2:36 AM in response to Gabilourson

Gabilourson wrote:


Hello

On my mac pro

FCPX 10.4 updated in the background

Now I try to open FCPX 10.4 and it crash after one second 😟

important edit to do for tomorrow, please help ...

mac os : 10.13.2 (17C88)


best regards


Gabriel


Try deleting preferences.

For most people, 10.4 works fine on 10.13.2.

If deleting preferences does not solve it, there may be some software conflict.

You may want to run Etrecheck and post its report here.

Dec 22, 2017 4:32 AM in response to Luis Sequeira1

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-22 12:30:38

Download EtreCheck from https://etrecheck.com

Runtime: 2:30

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Apps are crashing

Description:

Final Cut Pro 10.4 crashes while launching.


Hardware Information:

MacBook Pro (Retina, 15-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,3

1 2.3 GHz Intel Core i7 (i7-4850HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 262

iCloud Quota: 72.85 GB available

iCloud Status: 3 pending files


Video Information:

Intel Iris Pro - VRAM: 1536 MB

Color LCD 3360 x 2100

NVIDIA GeForce GT 750M - VRAM: 2 GB


Disk Information:

APPLE SSD SM0512F disk0: (500.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 400.65 GB

BOOTCAMP (disk0s3 - NTFS) /Volumes/BOOTCAMP : 98.45 GB (34.88 GB free)

(disk0s4) <not mounted> : 489 MB

(disk0s5) <not mounted> : 472 MB


USB Information:

USB30Bus

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. iPad


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 400.65 GB (187.99 GB free)

Encrypted: Yes (Unlocked)

Physical disk: disk0s2 400.65 GB (187.99 GB free)

(disk1s2) <not mounted> [Preboot]: 400.65 GB

Physical disk: disk0s2 400.65 GB

(disk1s3) <not mounted> [Recovery]: 400.65 GB

Physical disk: disk0s2 400.65 GB

(disk1s4) /private/var/vm [VM]: 400.65 GB

Physical disk: disk0s2 400.65 GB


System Software:

macOS High Sierra 10.13.2 (17C88) - Time since boot: about 15 hours


Configuration files:

/etc/sysctl.conf - File exists but not expected


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.2.0) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.2.0) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.2.0) [Lookup]

[loaded] org.virtualbox.kext.VBoxUSB (5.2.0) [Lookup]


/Library/Extensions

[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.12) [Lookup]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 154 Apple tasks

[running] 128 Apple tasks


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 174 Apple tasks

[running] 119 Apple tasks


Launch Agents:

[running] com.avid.ApplicationManager.plist (? 15a48a0 4a89c0e6 - installed 2017-12-20) [Lookup]

[loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2017-12-20) [Lookup]


Launch Daemons:

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-12-01)

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-12-20) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-10-10) [Lookup]

[not loaded] org.virtualbox.startup.plist (Shell Script 700b9385 - installed 2017-11-11) [Lookup]


User Launch Agents:

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-11-08) [Lookup]

[loaded] com.valvesoftware.steamclean.plist (? 73a7b63e 6db598b5 - installed 2017-12-02) [Lookup]

[not loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2017-11-11) [Lookup]


User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2017-12-07)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Boom2Daemon SMLoginItem - Hidden (Apple, Inc. - installed 2017-11-07)

(/Applications/Boom 2.app/Contents/Library/LoginItems/Boom2Daemon.app)


Internet Plug-ins:

SharePointBrowserPlugin: 14.7.7 (installed 2017-11-07) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-07)


Safari Extensions:

[enabled] Folx - Eltima Software (installed 2017-11-07)

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-11-07)


3rd Party Preference Panes:

None


Time Machine:

Time Machine not configured!


Top Processes by CPU:

11% kernel_task

2% com.apple.WebKit.WebContent

2% Activity Monitor

1% coreaudiod

1% sysmond


Top Processes by Memory:

1.27 GB kernel_task

563 MB Safari

408 MB iTunes

340 MB com.apple.WebKit.WebContent

304 MB AvidAppManHelper


Top Processes by Network Use:

Input Output Process name

4 MB 883 KB mDNSResponder

4 MB 925 KB Mail

3 MB 136 KB CalendarAgent

423 KB 323 KB usbmuxd

409 KB 108 KB WhatsApp


Top Processes by Energy Use:

12.40 com.apple.WebKit.WebContent

10.38 WindowServer

9.36 Safari

5.86 com.apple.WebKit.Networking

3.18 nsurlstoraged


Virtual Memory Information:

5.37 GB Available RAM

194 MB Free RAM

10.63 GB Used RAM

5.18 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Avid Application Manager: 17.10.0.17835 (installed 2017-11-25)

Sibelius: (installed 2017-11-25)

Microsoft Outlook for Mac: (installed 2017-12-08)

Microsoft PowerPoint for Mac: (installed 2017-12-08)

Microsoft Word for Mac: (installed 2017-12-08)

Microsoft Excel for Mac: (installed 2017-12-08)

Microsoft OneNote for Mac: (installed 2017-12-08)

Microsoft Word for Mac: (installed 2017-12-08)

Microsoft AutoUpdate: (installed 2017-12-12)

Microsoft AutoUpdate: (installed 2017-12-20)

Avid Application Manager: 17.12.0.17850 (installed 2017-12-20)

Microsoft Outlook for Mac: (installed 2017-12-20)

Microsoft PowerPoint for Mac: (installed 2017-12-20)

Microsoft OneNote for Mac: (installed 2017-12-20)

Microsoft Word for Mac: (installed 2017-12-20)

Microsoft Excel for Mac: (installed 2017-12-20)

Microsoft Excel for Mac: (installed 2017-12-20)

Microsoft OneNote for Mac: (installed 2017-12-20)

Microsoft Word for Mac: (installed 2017-12-20)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-22 09:36:08 Final Cut Pro.app Crash [Open]

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Final Cut Pro 10.4 Crashes

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