Final Cut Pro 10.4 Crashes

gagf wrote:

I see - my first go at a forum really. Apologies. Should I start a new conversation elsewhere?

Ask a new question with relevant info about your system and what you do when the issue occurs.

Regards you issue:

Try creating a new User account with Admin privileges, then use that.

Al

Tom Wolsky wrote:

Where do you see that month=13? Would love to see the report with that content.

I would not have believed it, but I've seen it.

Somehow in High Sierra there is this egregious month=13 bug.

For some users this caused severe problems, with processes using up CPU like crazy.

I am one of the less unfortunate, because I only get error logs in the console, but no adverse effect.

Below are 24 messages logged to the Console in just 4 seconds. Changing the date to November reportedly makes the error go away, so there seems to be a silly programming error that at some point makes December the 13th month. 😝

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-22 12:30:38

Download EtreCheck from https://etrecheck.com

Runtime: 2:30

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Description:

Final Cut Pro 10.4 crashes while launching.

Hardware Information:ⓘ

MacBook Pro (Retina, 15-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,3

1 2.3 GHz Intel Core i7 (i7-4850HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 262

iCloud Quota: 72.85 GB available

iCloud Status: 3 pending files

Video Information:ⓘ

Intel Iris Pro - VRAM: 1536 MB

Color LCD 3360 x 2100

NVIDIA GeForce GT 750M - VRAM: 2 GB

Disk Information:ⓘ

APPLE SSD SM0512F disk0: (500.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 400.65 GB

BOOTCAMP (disk0s3 - NTFS) /Volumes/BOOTCAMP : 98.45 GB (34.88 GB free)

(disk0s4) <not mounted> : 489 MB

(disk0s5) <not mounted> : 472 MB

USB Information:ⓘ

USB30Bus

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. iPad

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Virtual disks:ⓘ

Macintosh HD (disk1s1 - APFS) / [Startup]: 400.65 GB (187.99 GB free)

Encrypted: Yes (Unlocked)

Physical disk: disk0s2 400.65 GB (187.99 GB free)

(disk1s2) <not mounted> [Preboot]: 400.65 GB

Physical disk: disk0s2 400.65 GB

(disk1s3) <not mounted> [Recovery]: 400.65 GB

Physical disk: disk0s2 400.65 GB

(disk1s4) /private/var/vm [VM]: 400.65 GB

Physical disk: disk0s2 400.65 GB

System Software:ⓘ

macOS High Sierra 10.13.2 (17C88) - Time since boot: about 15 hours

Configuration files:ⓘ

/etc/sysctl.conf - File exists but not expected

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.2.0) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.2.0) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.2.0) [Lookup]

[loaded] org.virtualbox.kext.VBoxUSB (5.2.0) [Lookup]

/Library/Extensions

[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.12) [Lookup]

System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 154 Apple tasks

[running] 128 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 37 Apple tasks

[loaded] 174 Apple tasks

[running] 119 Apple tasks

Launch Agents:ⓘ

[running] com.avid.ApplicationManager.plist (? 15a48a0 4a89c0e6 - installed 2017-12-20) [Lookup]

[loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2017-12-20) [Lookup]

Launch Daemons:ⓘ

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-12-01)

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-12-20) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-10-10) [Lookup]

[not loaded] org.virtualbox.startup.plist (Shell Script 700b9385 - installed 2017-11-11) [Lookup]

User Launch Agents:ⓘ

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-11-08) [Lookup]

[loaded] com.valvesoftware.steamclean.plist (? 73a7b63e 6db598b5 - installed 2017-12-02) [Lookup]

[not loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2017-11-11) [Lookup]

User Login Items:ⓘ

iTunesHelper Application (Apple, Inc. - installed 2017-12-07)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Boom2Daemon SMLoginItem - Hidden (Apple, Inc. - installed 2017-11-07)

(/Applications/Boom 2.app/Contents/Library/LoginItems/Boom2Daemon.app)

Internet Plug-ins:ⓘ

SharePointBrowserPlugin: 14.7.7 (installed 2017-11-07) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-07)

Safari Extensions:ⓘ

[enabled] Folx - Eltima Software (installed 2017-11-07)

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-11-07)

3rd Party Preference Panes:ⓘ

None

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

11% kernel_task

2% com.apple.WebKit.WebContent

2% Activity Monitor

1% coreaudiod

1% sysmond

Top Processes by Memory:ⓘ

1.27 GB kernel_task

563 MB Safari

408 MB iTunes

340 MB com.apple.WebKit.WebContent

304 MB AvidAppManHelper

Top Processes by Network Use:ⓘ

Input Output Process name

4 MB 883 KB mDNSResponder

4 MB 925 KB Mail

3 MB 136 KB CalendarAgent

423 KB 323 KB usbmuxd

409 KB 108 KB WhatsApp

Top Processes by Energy Use:ⓘ

12.40 com.apple.WebKit.WebContent

10.38 WindowServer

9.36 Safari

5.86 com.apple.WebKit.Networking

3.18 nsurlstoraged

Virtual Memory Information:ⓘ

5.37 GB Available RAM

194 MB Free RAM

10.63 GB Used RAM

5.18 GB Cached files

0 B Swap Used

Software installs (last 30 days):ⓘ

Avid Application Manager: 17.10.0.17835 (installed 2017-11-25)

Sibelius: (installed 2017-11-25)

Microsoft Outlook for Mac: (installed 2017-12-08)

Microsoft PowerPoint for Mac: (installed 2017-12-08)

Microsoft Word for Mac: (installed 2017-12-08)

Microsoft Excel for Mac: (installed 2017-12-08)

Microsoft OneNote for Mac: (installed 2017-12-08)

Microsoft Word for Mac: (installed 2017-12-08)

Microsoft AutoUpdate: (installed 2017-12-12)

Microsoft AutoUpdate: (installed 2017-12-20)

Avid Application Manager: 17.12.0.17850 (installed 2017-12-20)

Microsoft Outlook for Mac: (installed 2017-12-20)

Microsoft PowerPoint for Mac: (installed 2017-12-20)

Microsoft OneNote for Mac: (installed 2017-12-20)

Microsoft Word for Mac: (installed 2017-12-20)

Microsoft Excel for Mac: (installed 2017-12-20)

Microsoft Excel for Mac: (installed 2017-12-20)

Microsoft OneNote for Mac: (installed 2017-12-20)

Microsoft Word for Mac: (installed 2017-12-20)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):ⓘ

2017-12-22 09:36:08 Final Cut Pro.app Crash [Open]

Hi,

I've tried the following and still no luck

1. Deleted preferences by launching FCPX with Cmd+Option.

2. Removed all Library Files, Plugins, and FPCX app altogether, and reinstalled it from the App Store.
3. Disconnected everything apart from Power Cable from my Mac.

Still no luck 😟

Etrecheck below.

Re: Final Cut Pro 10.4 Crashes

Any ideas would be appreciated.

No idea what's wrong (other than 10.4 is turning into a kludge) but as a work around you could try manually importing everything to a folder on your HDD by either dragging & dropping or using Image Capture, then, from FCP, importing from the folder.

Not sure why this happened, but whenever there is a crash you should delete your preferences. Preferences can become corrupted as the result of the crash, and that in turn can cause further crashes.

To delete preferences, hold down command and option while starting FCP X and click "Delete Preferences".

You will have to open your library, but this does not delete any of your content.

After messing with this for the last couple of hours I've discovered that 10.4 will crash if I have *any* kind of external device plugged in including an SD card. If I disconnect my external drives, my DVD burner and my SD card it works. As soon as I plug in *any* of those things and try to launch FCP 10.4 it will crash constantly.

This must be a hardware problem. Thousands of users around the world are working with the application with external drives connected. I am right now.

Could you give your system specs and your layout? Is there a hub attached?

It's happening on two machines? Trying to guess here what you're trying to say in short hand.

This isn't happening to any other user on this forum with either of these machines. No crashing because external devices are connected. Suspect you have something installed on both machines that's has a serious system conflict. Perhaps you've run some bad virus clean up software that's hosed your system. Probably need to do a clean install of the system and rebuild the software.

I have the same problem. Final Cut 4 crashes immediately on starting up. So does Motion. Compressor works.

I have been through the whole gamut of reinstalling the software, external drives off, trashing preferences, forcing it to start up without accessing a library, trashing the plugin folders etc. Still no luck. So I reinstalled the previous version and restored my plugins (they are now both in my application folder) and the previous version works perfectly! Weird.

It’s the latest iMac.

Model Name: iMac

This is the error message:

Crashed Thread: 8 Dispatch queue: NSOperationQueue 0x600001225f80 (QOS: UNSPECIFIED)

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

I've encountered the same problem on my 2017 iMac. After updating Final Cut Pro X a couple of days ago the app now crashes on launch - unless I unplug all external drives attached to my machine. This is very worrying as I earn my income by editing with FCP. It was working yesterday.

Yesterday I incorrectly concluded that my external devices were causing it. It ends up there was just some coincidental occurrences in my pattern of unplugging and plugging back in my various devices. Ends up it still crashes on launch all the time, but what I've found is that if I just keep trying then usually on the 3rd or 4th attempt it'll launch and run just fine. I may even be able to launch it a few more times in a row without incident, but then it'll eventually start crashing on launch again.

I don't think it is necessarily a hardware problem. I am having random crashes since updating to 10.4. At first I thought it was related to importing, but upon further use it seems to be crashing randomly. It has crashed while sitting idle, while importing, while placing clips, etc. Launches fine and seems okay, then after using for a few minutes it crashes without warning.

I am using a late 2017 iMac running Sierra 10.12.6 with 24 gigs of RAM.