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Can't connect new Apple ID to iTunes and App Store

I can't set up my new Apple ID with iTunes/App Store. When I try to download an app, it says I need to finish setting stuff up. When I get to the payment option/address part, it says there's an error and I need to contact customer support. When I go to 'iTunes and App Store' in Apple ID settings, there's a popup that says 'Could Not Sign In' with 'There was a problem connecting to the server.'


Things I've tried:

  • Making sure time and date are right (auto set)
  • Changing my Apple ID password
  • Restarting my device
  • Resetting network settings
  • Logging out and logging back in of Apple ID
  • Trying to sign into iTunes on a desktop computer
  • Trying different networks (Work, home, mobile hotspot)


None of these have worked so far.

iPhone 6s, iOS 11.2.1, Brand new device, brand new account

Posted on Dec 15, 2017 7:43 AM

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Can't connect new Apple ID to iTunes and App Store

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