I need help...why is the iPad dock moving around on my iPad...now it's gone. How do I fix this????

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I need help...why is the iPad dock moving around on my iPad...now it's gone. How do I fix this????

I have an iPad Pro 10.5 and the dock is now moving around and has disappeared from one side of the iPad now. How do I fix this issue??? And I just updated the IOS this morning.

iPad Pro Wi-Fi + Cellular, iOS 11.2.1

Posted on Dec 15, 2017 10:52 AM

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Answer 1

Teddy_B

Community Specialist

Dec 16, 2017 7:55 AM in response to Kushinada65

Hello Kushinada65,

Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are having an issue with the dock on your iPad. If you haven't already, please restart your device as iOS clears cached data and does other system optimizations when you turn your device off and on.

Restart your iPhone, iPad, or iPod touch

If you're still having this issue, your next step is to reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.

How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch

Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:

If your iPhone, iPad, or iPod touch won't turn on

Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further.

Cheers!

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