Airplay from iPhone X to Apple TV 4K stutters

Question

floring83 Author

Level 1

9 points

Airplay from iPhone X to Apple TV 4K stutters

Hello,

I have a problem with AirPlay-ing video content, from iPhone X to Apple TV 4K.

I am referring to video clips filmed by me and trying to stream them from Camera Roll in Photos.

I've tried different resolutions and the problem persists.

I thought the video itself it's the problem, but once exported on a PC it's ok.

I thought the Apple TV is the problem but using the same settings on an iPad Pro, is streams perfectly.

Please help with this situation.

Thank you.

iPhone X, iOS 11.2.1

Posted on Dec 15, 2017 10:56 AM

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Answer 1

raina_b22

Community Specialist

Dec 16, 2017 8:02 AM in response to floring83

Hello floring83,

Thank you for isomer Apple Support Communities.

I see that you are having issues with sharing content from your iPhone X to your Apple TV via Airplay. Exactly what is happening when you try to share content? Take a look at this support article and see if the suggestions there help:

Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch

If this doesn't help, then a bit more information on exactly what is happening when you try to share will help us sort things out.

Best regards.

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Answer 2

floring83 Author

Level 1

9 points

Dec 16, 2017 8:44 AM in response to raina_b22

Hello Becky,

The article did’t help as it is not a Apple TV, nor a network issue.

This is what happenes: I activate Screen Mirroring, it connects to the TV, I can browse everything.

When I try to play a video it goes full screen on the TV but the image stutters.

I’ve sent the same video to my iPad, mirrored it on the TV and in played smooth, normal.

Thank you,

Florin

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Answer 3

Dec 26, 2017 7:46 AM in response to floring83

I have the same problem with airplay!

And also, every time I try to acess a tvshow that's shared from my pc it take forever to display the episodes list.

If I chose to play a episode it's fine but the time that takes to open the list is huge....

If I go back to my ATV3 everything it works fine....

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Answer 4

jeffd55

Community Specialist

Dec 19, 2017 5:58 AM in response to floring83

Florin,

As the steps in the article didn't resolve the issue for you, then the next step would be to contact Apple Support .

Cheers.

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