Question: Citizens Loan??
I recently upgraded from an iPhone 7 Plus to a iPhone 8 Plus and was told that once I did the trade in, my citizens loan balance would essentially disappear. I just got an email notification that tells me I still owe a certain amount of money on the account and due to a late payment (since I was told that I didn't need to pay it) it has now gotten to the point of affecting my credit. Or so I'm told. Any way to fix this, I've contacted both parties with no avail.
Edit: There's no specific place to put this, which is absurd.