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Question: help...please

I cant get neat scanner to scan to IMAC. it say connect scanner, when its connected and or in use by another application. and when i disconect it say scanner has been disconected. neat scanners NC -1000

iMac (27-inch Mid 2011), iOS 10.3.2, 10.13.2 HIGH Sierra

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User profile for user: Camillemac

Question: help...please