Apple music on iPhone not syncing with Apple music on computer.

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Level 1

5 points

Apple music on iPhone not syncing with Apple music on computer.

I have one apple music subscription for both my iPhone and computer. On my computer i can download songs to my library, but it doesn't translate to my iPhone's library. If I want to download a song while listening on my iPhone I push the add to library button and it doesn't add to library, and also won't download song. I just get the red ring of death. Solutions?

iPhone 7 Plus, iOS 11.2, null

Posted on Dec 15, 2017 3:57 PM

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Answer 1

sterling r

Community Specialist

Dec 16, 2017 5:23 PM in response to beni219

Hi beni219,

I understand that you're able to add and play songs from the Apple Music library on your computer, but this isn't working correctly on your iPhone. I know it's important to have this content accessible on all of your various devices; I'd be glad to assist.

First, make sure that you have iCloud Music Library enabled on your iPhone. You can check for this in Settings > Music, then tap iCloud Music Library to turn it on. If it was already turned on, but you're still not able to see your iCloud Music Library content, follow these steps:

If you can’t see iCloud Music Library on your iPhone, iPad, or iPod touch

First, restart your iOS device.

If you still can't see it after the restart:

Turn off iCloud Music Library and then turn it back on.

Sign out of the iTunes Store and then sign back in.

Get help with iCloud Music Library - Apple Support

You also mention that you're unable to download a song and you see a "red ring of death". Can you elaborate on any error messages you see when this happens?

Take care.

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