The dock bar has moved on iPad

Question

Level 1

8 points

The dock bar has moved on iPad

Hi, since I updated my iPad air2 to iOS 11.2, I now have the dock bar sitting off the bottom of the screen, and I dont know how to fix it. It doesn’t matter if it is in landscape or portrai, it still sits up from the bottom. See pictures.

iPad Air 2 Wi-Fi, iOS 11.2.1

Posted on Dec 15, 2017 6:24 PM

Reply

Answer 1

raina_b22

Community Specialist

Dec 16, 2017 10:54 AM in response to Matt512

Hello Matt512,

Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are having an issue with the dock on your iPad. If you haven't already, please restart your iPad as iOS clears cached data and does other system optimizations when you turn your device off and on.

Restart your iPhone, iPad, or iPod touch

If you're still having this issue, your next step is to reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.

How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch

Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:

If your iPhone, iPad, or iPod touch won't turn on

Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further.

Cheers!

Reply

Answer 2

jdo_apple

Community Specialist

Dec 19, 2017 7:33 AM in response to Matt512

Thanks for replying, Matt512, and for that additional info, it really helps! Since you're still having this issue, your next step is to use iTunes on your Mac or PC to backup and restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Temporarily setup your iPad as new to test your issues, and then restore your backup and test it again.

How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch
Restore your iPhone, iPad or iPod touch to factory settings
Restore your iPhone, iPad, or iPod touch from a backup

Have a great day and thanks for using the Apple Support Communities!

Reply

Answer 3

Dec 17, 2017 12:19 AM in response to raina_b22

I am also having this issue. The dock will reposition itself correctly after I restart my iPad, but then will return to it's improper location after a while. Updating and reinstalling iOS have both not fixed the issue.

Reply

Answer 4

Jan 30, 2018 1:07 AM in response to Matt512

After trying many apps and settings, I think I have worked out what causes it. It is not a particular app it seems to be and video within an app. e.g. Angry Birds 2. If you watch a video to get a free go, it happens when the video is ment for an iphone and shows in portrait mode only.

Reply

Answer 5

Jan 30, 2018 12:17 AM in response to Wolf10000

Well done, Wolf10000, I’m sure that’s it. All that fiddling around restoring to factory settings etc would have been in vain. Just got to put up with it I suppose or avoid videos for free goes.

Reply

Answer 6

Dec 17, 2017 2:39 PM in response to Wolf10000

Please report this to Apple by posting at this link: Feedback - iPad - Apple.

Reply

Answer 7

Matt512 Author

Level 1

8 points

Dec 16, 2017 11:38 PM in response to raina_b22

Hi, I did the update, this didn’t solve the problem.

Reply

Answer 8

Dec 17, 2017 2:05 AM in response to Matt512

I have this too, come on Apple what’s going on. yes I have reset many times, keeps happening. No dock in landscape and off set in portrait. It is after the latest SW update.

Reply