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Question: iMessage won't activate (iPod)

I know this has been asked and answered a hundred times, but here it goes.


I recently bought the latest gen iPod touch for my kid for Christmas. It is set up with Family Sharing. It is updated to 11.2.1


Everything seems to be working fine except that iMessage and Facetime won't activate. It just says "Activation failed please try again."


I have read the article on the issue. I verified I can log into the account (username/password is ok). Checked the time/date settings are correct and restarted/reset the iPod several times. I will say that it is an "under 13" account, but I haven't read anywhere that iMessage and Facetime is unavailable for that, but I have my suspicions that is the culprit behind the error. Any help is greatly appreciated.

iPod touch, iOS 11.2.1

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Dec 16, 2017 9:31 AM in response to ctrentham In response to ctrentham

Using your Apple ID, can you sign into Messages on the iPod?


Messages - If you get an error when trying to activate iMessage or FaceTime

If you can successfully sign in and use Messages/FaceTime, it may be their Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


There is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.

Dec 16, 2017 9:31 AM

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Dec 16, 2017 9:46 AM in response to Eric Root In response to Eric Root

That's what it looks like it's coming to. I can sign in with my account on the iPod. I can sign in with my daughters new account on my iPhone, but not the iPod. I was escalated to tier 2, who just now escalated it again to the software engineers and said they would call me back.

Dec 16, 2017 9:46 AM

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Question: iMessage won't activate (iPod)