Are you the original owner of the phone and has it always been on this carrier?
Did you update the operting sytem or do a restore before trying the new sim?
Are you by any chance attempting to use a different network for the same carrier, for instance, switching between the GSM and CDMA side?
What message appears on the screen when you try to use the new sim?
Do you know if the new sim works in a different phone?
Have you contacted Apple Support to determine the current activation policy on the phone?
Yes i am the original owner of the phone and i have changed the carrier many times before. All the sim cards are working perfectly on my other iphone 6 plus. I found out that the faulty iphone is supporting sim of only two carriers namely ‘airtel’ and ‘vodafone’.
The carriers not supported include ‘idea’ ‘mtnl’ ‘jio’.
The error message is
“the sim card that you have installed in this iphone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue wih the iphone. Please insert another sim card from a supported carrier or request that this iphone be unlocked by your carrier. Please contct apple for more informarion”
That error message indicates that your phone is locked to a carrier. You need to contact that carrier and request that they unlock your phone.
Hi
This means your iPhone is locked to your network provider only they can remove the simlock Contact them.
Cheers
Brian 🇬-1F1E7;
It is not locked to a carrier. Couple of different carrier sim cards are working and a couple of carriers are not.
It is not locked by the carrier I confirmed with them.
unable to change sim. only one particular sim working on my device
